Laura and Daniel (or maybe Alex?) were absolutely amazing! It was our first time in Madrid and we were terrified to rent a car based on some of the reviews we saw online. Luckily for us, we speak a few other languages and were able to find a gentleman that spoke our native language. I believe his name was Daniel but it could have been Alex (I'm so sorry if you are reading this.. I am horrible with names) and he was soooo sweet. Laura was the one who handled our transaction and she was so professional and soooo very patient with us! Everyone in this location was AMAZING! They spoke PERFECT English, and were so kind and knowledgable. Laura guided us on which car to select, which fuel we needed to put, what insurance to pick and even walked us to our car. She walked a good 5 minutes with us to show us where the cars are kept, how to access the parking garage and gave us all the information we needed for our successful road trip. We selected the Nissan Juke which came with free navigation! Such an amazing car- we ended up driving all throughout Spain with it. Daniel (or maybe Alex) was also in the garage when we were trying to figure out how to fix the air. He came over right away and helped us with everything. He left us feeling so confident in our decision to rent a car. For any Americans who are considering renting a car in Madrid, this is the place! They are so kind and professional and will guide you towards the right price / selection for your needs. Best experience ever!