When I arrived to pick up a Rav 4 it couldn't be driven because it was blocked. Because of that I got an "upgrade" to a Sonata. The sonata had scratches on the outside, dirty, and the interior was stained and smelled like an animal had ridden in the car. I finally received a Camry that was new and clean. Too much hassle to be in a hurry. I will say the staff who helped me was professional and courteous. Shuttle driver was very nice.