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Help Center
Get help with your bookings, picking up of vehicle, emergencies and more.

What is the difference between a deposit and a credit card approval?

The deposit serves as a security for potential additional costs, such as damages or missing fuel. The amount depends on your chosen vehicle category and payment method. You can find the exact amounts in the rental information for your selected vehicle.
 
 
What is the difference between a deposit and an approval?
An approval is an amount held on your credit card and may be used for the deposit. An authorization or deposit shows as a pending amount on your card until the rental is completed. Once the rental is completed, the authorization or deposit will be released to your card and the final amount of the rental charged.
 
 
Why has an amount been approved on my credit card?
Before your rental starts, the expected total amount plus a security deposit is approved on your card.
After your rental, this pending charge is released automatically, and at the same time any outstanding payments are charged (e.g. any additional extras added upon collection, or refuelling fees that were calculated when a vehicle was not returned full)
 
 
How long does it take for the deposit or approval to be released?
Please allow up to 10 business days for the funds to clear and become available in your account.