I want to give a huge, very special shout out to Victor, working at the Indianapolis Airport location! I came to town for my graduation with my family which included two children, my husband, and mom. We all packed pretty light for the weekend but with strollers, car seats, and backpacks, the original car they gave me was way too small. I was so upset that all of our luggage wouldn’t fit, and when I called the customer service number they said all they could do was “send an email” to the local branch. Victor, working in the car return area, and his calm demeanor came to the rescue! He not only upgraded me to a larger vehicle, he also helped me by letting me park in a convenient space so we could easily transfer the bags from the old car to the new car. I was almost in tears by his generosity, especially after traveling all day and just wanting to get to the graduation. Thank you Victor at Sixt, you’re amazing!!