I won’t lie, I was very skeptical booking any car rental in this area after reading so many terrible reviews about the vast majority. Complaints of horrible customer service, customers being accused of damaging cars and money being taken from people’s credit cards etc. I thought I was going to get myself into a lot hassle, but I needed a car. In all truth things couldn’t have gone smoother. I rent cars quite often and I worry about it every single time, as let’s be honest, Rental companies tell you there is one or two scratches on the vehicle but when you check it yourself there are always so many more and potentially could end up being your word against there’s whilst they hold a thousand pounds on your credit card. I was given a Hyundai, it was clean inside and out and drove well. In the damage report email they sent me I was told there was only one scratch to the drivers door, when in fact there were more scratches and scuffs dotted around the car. I went back to the desk and reported it, showed some photos I took on my phone and in all truth the staff were helpful, made notes of the marks I reported and there were no issues. I dropped the car back to SIXT later that evening and one of the friendly members of staff checked it over whilst we waited. They were happy with the car and I received my deposit back 3 days later. There is a drop box for your keys, although this is convenient I would not recommend using this. Always get a member of staff to check the rental in your presence and hand them the keys and see that they are happy with the vehicles condition. That way all parties are happy and there should be no issues. Staff at SIXT were excellent and I would rent again should I return to Zurich.