This was my boyfriend and I's first time renting with Sixt. Our agent Hicham was absolutely amazing. He was so sweet and willing to go over everything in great detail with us when checking in. He was patient and answered any questions we had about our reservation. My boyfriend and I booked our car and flight together through expedia, and the only reason I am giving this reservation 4 stars and not 5 is because I felt that every little thing was an extra charge. We were under the impression that since we booked a car on expedia what we paid would be it. Once we got to the counter we were told that our vehicle was not AWD/4WD even though we booked a Toyata RAV 4 online and it was recoomended to upgrade since we would be doing some of out trip in the mountains and conditions and change quickly. However, we werent aware we would have to upgrade to a 2023 BMW and pay an additional $436 so that was a little frustrating. There were a lot of things that wouldve been extra like 3rd party collision insurance, $13 a day toll charge, extra driver fee. But we declined the extras because we didnt think we needed it espeically after paying an additional $400. When we thought about it after, we realized we really didnt need the upgrade because a Toyata RAV 4 wouldve been completely reliable. As far as the car itself we have nothing bad to say. It was a beautiful and safe car for the trip. Overall Hicham was great and worked with us to give us the best deal he could.