I had initially booked a reservation with another car rental company online, but when I went to pick the car up they weren't able to fill it. I had already booked hotels and travel reservations, so having the car rental fell through at the last minute was extremely frustrating. I walked into the Sixt Seattle branch that just happened to be nearby, desperate and hoping you had something available, and had an absolutely wonderful interaction with the staff. Wendy helped me set up a reservation, get a great price and had a vehicle that was about to be turned in washed and ready in less than an hour. She was understanding, accommodating, and got me exactly what we needed. While my partner and I hung out for a minute in the lobby waiting for the car to be ready, we chatted with the other staff members working that day and they were all very friendly and funny and made the entire experience incredibly enjoyable, which was very much appreciated after the terrible experience I had just had with one of your competitors. We now know who we're renting from in the future!