The lonnnnnnnng wait at the Sixt location for our car really put our family out (at least an hour wait in line...with only 4 counter agents). My counter agent, a gentleman, was really fantastic. He did a great job of welcoming us and ensuring that he sent our large family off with everything we needed, including assuring me that he already did have the SUV choice of ours (Toyota Highlander) reserved, ready and waiting just for us...made us feel like the vehicle had our name on it. He even reset expectations with us in terms of the lonnnng wait in line to get to him is not common, he promised, and he took authentic responsibility and apologized on behalf of the company, but said that now that he had us, he could guarantee that the back-of-house pickup experience would be quick. Our family walked out to grab keys, confirm the vehicle (keys attendant reassured us that the vehicle was very clean but to let him know ASAP if it wasn’t), found the vehicle within only a few steps, and we had all our luggage packed and were on our way within 5 minutes flat. HUGE. Writing this up for someone to hopefully read of some successes within the brand, as well as room for opportunity. Very top-notch white glove service, overall — well done, Sixt. Thanks!!
