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Help Center
Browse all articles
Before You Book
Prices, fees and protections
What is included in my SIXT rental price?
How do I add extras to my SIXT booking?
Which SIXT protection package is right for me?
How do I apply a promo code or voucher to my booking?
Why is the price higher than the quote I saw earlier?
What accommodations does SIXT offer for customers with disabilities?
Which child seat do I need for my SIXT rental?
Driver license and age
Do I need an International Driving Permit to rent a car with SIXT?
How do I add an additional driver to my SIXT booking?
Which driving licenses are accepted in the USA?
What is the minimum age to rent a vehicle in the USA?
Can I rent with SIXT under 25 in the USA?
Payment methods and deposits
How much deposit does SIXT take and what determines the amount?
What's the difference between a debit card and credit card deposit?
Does SIXT accept Apple Pay, Google Pay, PayPal or prepaid cards?
Can I rent with SIXT in the USA without a credit card?
Booking & Changes
Make a booking
How do I book a SIXT rental car in three steps?
How do I book a rental car through the SIXT app?
Should I choose the Flexi or Prepaid rate for my SIXT booking?
Why is my SIXT booking on request and not yet confirmed?
How do I find or resend my SIXT booking confirmation?
Why do I book a vehicle category at SIXT rather than a specific model?
Change or modify a booking
How do I change the dates, times or location of my SIXT booking?
How do I upgrade or change my SIXT vehicle group?
What can I change online and what only at the SIXT branch?
How do I add extras like a child seat to an existing SIXT booking?
Will changing my SIXT booking change the price?
Can SIXT change a booking I made through a third party?
Cancel a booking
How do I cancel my SIXT booking?
Will I be charged if I cancel my SIXT booking?
When will my SIXT prepaid refund arrive?
What happens if I don't show up for my SIXT pick-up?
Extend a rental
How do I extend my SIXT rental — even on the day it's due back?
Why was my SIXT online extension rejected?
How much does it cost to extend my SIXT rental?
Picking Up Your Car
What to bring
What if I don't have the credit card I used to book with SIXT?
Can someone else pick up my SIXT rental car on my behalf?
Is my spouse automatically an authorized driver?
Directions and arrivals
How do I find my SIXT branch and its hours?
What happens if my flight is delayed?
How do I add my flight number to my SIXT booking?
What is the SIXT grace period if I arrive late for pick-up?
Can I leave my own car or bicycle at a SIXT branch?
At the branch
How does pickup work at a SIXT branch?
Why is my SIXT deposit larger than I expected?
Can I upgrade my SIXT car at the branch?
How does SIXT digital check-in work?
What happens if my booked SIXT vehicle class is not available?
How do I report damage that was already there at pickup?
During Your Rental
Fuel and EV charging
How does the SIXT fuel policy work?
What if my SIXT car wasn't completely full when I picked it up?
Which fuel should I use in my SIXT rental car?
Where can I charge my SIXT electric rental car?
How are the charging costs for my SIXT electric rental car calculated?
What to do if washer fluid, engine oil, or AdBlue is low?
Car policies
Can I bring pets in my SIXT rental car?
Is smoking allowed in a SIXT rental car?
Why can't I use the vehicle's connected car app?
Local rules and cross-borders
How do tolls work with my SIXT rental in the USA?
Which toll roads do I need to know in each state of the USA?
Can I drive my SIXT rental car to Mexico or Canada?
Rental agreement information
How do I read my SIXT rental agreement?
Where can I find my SIXT rental agreement?
Returning Your Car
Standard return
How do I return my SIXT rental car, step by step?
What's the difference between my SIXT return receipt and the final invoice?
How do I report a lost item from my SIXT rental?
What is SIXT Car Gate and how does it detect damage?
After-hours and late returns
How do I return my SIXT car after-hours?
What happens if I return my SIXT car late?
Fuel at return
How full does my SIXT rental car need to be when I return it?
What is a SIXT refueling charge and how is it calculated?
I disagree with a SIXT fuel charge – what do I do?
Billing & Payments
Understanding the final invoice
Why is my SIXT final invoice higher than my original quote?
What do the different line items on my SIXT invoice mean?
Deposits and card authorizations
When will my SIXT deposit be released?
How much deposit does SIXT take in the USA?
Invoices and receipts
When is my SIXT invoice available and how do I download it?
How do I change the tax details or address on my SIXT invoice?
Can I get a SIXT invoice for a reservation I never used?
Traffic fines, tolls and citations
I've received a citation for my SIXT rental — what happens next?
Will SIXT refund the fine after a successful appeal?
Damage claims
What does my SIXT protection package actually cover?
Refunds and reimbursement
When will my SIXT refund arrive?
My SIXT refund is going to the wrong card – what do I do?
How do I claim back an expense from SIXT?
What is JPMorgan and how is it linked to my SIXT refund?
Complaints
How do I file a complaint with SIXT?
How long will SIXT take to respond to my complaint?
Your Account & Rewards
SIXT ONE rewards
What is SIXT ONE and how do I join?
How do I request a SIXT ONE status match from another loyalty program?
How do I earn points?
How do I redeem my SIXT ONE points?
How do the SIXT ONE tiers from Silver to Diamond work?
I had past rentals before joining SIXT ONE. Do they count?
Why are my SIXT ONE points missing from a past rental?
Can I also earn points with partner programs on my SIXT rental?
Can I join SIXT ONE as a business customer?
In which countries can I use my SIXT ONE benefits?
What is a qualifying rental?
Do my status and points expire?
How do I book with my member discount?
I already had a status before — what happens to it?
I have two SIXT accounts. Can I combine my points or status?
Login and registration
How do I create a SIXT account?
I can't log in to my SIXT account — what should I do?
How do I reset my SIXT password?
Personal details and documents
How do I change my name, address or email on my SIXT account?
How do I delete my SIXT account?
How do I change the language for my account or documents?
How do I update my saved driver's license?
Data, privacy and security
How do I stop SIXT marketing emails?
Damages, Accidents & Breakdowns
Damage, accidents and theft
What should I do if there's parking damage on my SIXT rental car?
What should I do after an accident in my SIXT rental car?
What should I do if my SIXT rental car has been broken into?
What should I do if my SIXT rental car has been impounded?
Can I carry out repairs on my SIXT rental car myself?
What should I do if my SIXT rental car has been stolen?
How does SIXT handle a damage claim on my rental car?
Breakdowns and roadside assistance
What should I do in case of a breakdown or technical issue with my SIXT rental car?
What should I do if I have a flat or damaged tire on my SIXT rental car?
What happens if my SIXT rental car needs to be towed?
What should I do if my SIXT electric vehicle won't charge or the battery is empty?
What should I do if the battery of my SIXT rental car is dead?
What should I do if I’ve lost the key to my SIXT rental car?
How do I get a replacement vehicle if my SIXT rental car is no longer drivable?
What should I do if I've used the wrong fuel or had an operating problem?
What should I do if I can’t get into my SIXT rental car?
What to do when the tire pressure warning light comes on?
Our Fleet
Vehicle types & options
How do SIXT vehicle groups and ACRISS codes work?
Can I request a specific car model with SIXT?
Can I rent an automatic car with SIXT?
Can I rent an electric or hybrid car with SIXT?
How do I rent a van or minibus with SIXT?
Can I buy a car from SIXT? And who helps me if I have a problem with a car I bought from SIXT?
Still need help?
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