We want you to be completely satisfied with your SIXT experience. If something has not gone as expected, please get in touch — we'll work together to find a solution.
How to reach us
Live Chat
Phone
What to share with us
Your rental agreement number as a reference
A brief description of the situation (date, branch, what happened)
Your concern or the resolution you are looking for
If available: photos, receipts or documents that support your case
What you can expect from us
Prompt acknowledgement of receipt
A careful review of your case by our customer service team
A response via the same channel you used to contact us
For more complex cases, we'll keep you updated on the current status
Find our contact options below — please have your rental agreement number ready.
As soon as we receive your inquiry, you will automatically receive an acknowledgement of receipt. Our team will then review your case carefully and get back to you with a response. For more complex inquiries, processing may take a little longer — we'll keep you updated on progress.
What happens after you contact us
Acknowledgement of receipt: you'll promptly receive confirmation that your inquiry has reached us
Review: our customer service team will review your case and any supporting documents you've provided
Response: you'll receive our reply via the same channel you used to contact us
More complex inquiries
Some inquiries require coordination with other departments, for example:
Accounting — for invoicing and refund matters
Branch — for queries relating to pick-up, return or vehicle condition
Damage department — for clarifying damage cases
In these situations, we'll always keep you updated on the current status of your inquiry.
Fastest response for quick questions
For brief queries or quick clarifications, the fastest way to reach us is via Live Chat.
What helps us process your inquiry faster
Your rental agreement number as a reference
A short, clear description of the situation
If available: photos, receipts or documents
Still need help? Find our contact options below.