Any damage to your rental car must be reported to SIXT immediately — by phone first, followed by written confirmation — regardless of how minor. This applies whether your parked car has been damaged by a third party or you have caused the damage yourself. A police report is required in all cases.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Document the damage
Take clear photos of all affected areas from multiple angles
Note the date, time, exact location and a description of what happened
Record the other party's details: name, licence plate number and insurance information
File a police report and note the incident reference number
Important to know
Even minor damage in a car park must be reported and documented
Do not arrange any repairs yourself — SIXT only works with authorised service partners
Still need help? Find our contact options below — please have your rental agreement number ready.
Report any damage or accident to SIXT immediately — by phone first, followed by written confirmation — regardless of whether it was caused by you or a third party. A police report is required in all cases. The sooner you notify us, the sooner we can assist.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Steps after an accident
Make the scene safe, tend to anyone injured and call the emergency services if required
Call the police, request an incident reference number and note it down
Call SIXT Roadside Assistance and follow the instructions provided
Information to have ready
Your rental agreement number and the licence plate of your rental car
The date, time, exact location and a description of what happened
Photos of all damage, the accident scene and any other vehicles involved
Names, addresses, licence plates and insurance details of all parties and witnesses
Theft or break-in
Call the police immediately, obtain an incident reference number and note it down
Call SIXT Roadside Assistance, provide the relevant documentation and follow the instructions for return or replacement
Still need help? Find our contact options below — please have your rental agreement number ready.
Contact SIXT Roadside Assistance immediately, then call the police and obtain an incident reference number. Document all damage with photos — the incident reference number is particularly important for the claims process.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Step by step
Call SIXT and provide your rental agreement number, location, time and a brief description of what happened
Call the police and obtain an incident reference number
Do not move anything at the scene until the police have assessed it, where possible
What to document
Photos of the interior and exterior, including any damaged windows or locks
A list of any missing or damaged items
The incident reference number and contact details of the attending officers
Next steps
SIXT will advise you on replacement mobility and the next steps for the damage claim
Keep all documents safe — they will be required for the insurance process
Still need help? Find our contact options below — please have your rental agreement number ready.
Contact SIXT Roadside Assistance immediately and provide the address and phone number of the impound lot where your rental car is being held. We will arrange collection and, depending on the circumstances, a replacement vehicle once the car is back with us.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Information to have ready
The address and phone number of the impound lot
The date, time and reason for impoundment (if known)
Your rental agreement number and the vehicle licence plate
Can I collect the car myself?
No — collection is arranged directly by SIXT to ensure all procedures and paperwork are handled correctly.
Replacement vehicle
A replacement vehicle may be available depending on the circumstances, location and availability
Fines, towing and storage fees are generally the responsibility of the renter
Still need help? Find our contact options below — please have your rental agreement number ready.
Repairs to your SIXT rental car must never be carried out by the renter. If you encounter any damage or technical fault, contact SIXT Roadside Assistance immediately so that repairs can be arranged through our authorised service partners.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Important to know
Unauthorised repairs will not be reimbursed and may void the protection coverage included in your rental agreement
Only SIXT-authorised service partners may carry out repairs on your rental vehicle
What to do
Stop driving if a fault affects safety
Contact SIXT Roadside Assistance — we will arrange an inspection, repair or replacement vehicle as appropriate
Still need help? Find our contact options below — please have your rental agreement number ready.