Any damage to your hire car must be reported to SIXT immediately – even minor damage. This applies whether someone has damaged the parked car or you have caused a dent yourself while parking. A police report is required in all cases.
Report the Damage
Log in to your SIXT account
Go to "Your information" > "Support" and select "Contact us"
Choose the reason "Vehicle damage" and describe what happened
Document the Damage
Take clear photos of all affected areas from several angles
Note the date, time, exact location and what happened
Record the other party's details: number plate, name, insurer
File a police report and note the reference number
Important
Even minor parking bumps must be reported and documented
Do not arrange repairs yourself – SIXT only uses authorised service partners
Next Step
Report the damage via the contact form in the login area (reason "Vehicle damage").
After an accident, secure the scene, call the police, and contact SIXT Roadside Assistance. A police report is required in all cases — we'll arrange towing, repair, and a replacement vehicle for you.
Call SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the prompts when connected
At the Scene
Secure the scene and check on anyone who may be injured — call 911 if emergency services are needed
Call the police, request a police report number, and write it down
Call SIXT Roadside Assistance and follow the instructions provided
Information to Have Ready
Your rental agreement number and the license plate of your rental car
The date, time, exact location, and a brief description of what happened
Photos of all damage, the accident scene, and any other vehicles involved
Names, addresses, license plate numbers, and insurance details of all parties and witnesses
Still need help? See our contact options below — please have your rental agreement number ready.
Call the police immediately, request a case number, and then contact SIXT — we'll arrange towing, a replacement vehicle if needed, and guide you through the next steps.
Call SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the prompts when connected
Step by Step
Call the police and obtain an incident report number
Do not move anything until the police have assessed the scene, if possible.
Call SIXT with your rental agreement number, location, and a brief description of what happened
What to Document
Photos of the interior and exterior, including damaged windows or locks
A list of any missing or damaged items
The police report number and contact details of the responding officers
Still need help? See our contact options below – please have your rental agreement number ready.
Contact SIXT Roadside Assistance immediately and provide the address and phone number of the impound lot where your rental car is being held. We will arrange collection and, depending on the circumstances, a replacement vehicle once the car is back with us.
Contact SIXT Support Team
+1 888 7498227 (24/7) and follow the instructions provided
Information to have ready
The address and phone number of the impound lot
The date, time and reason for impoundment (if known)
Your rental agreement number and the vehicle licence plate
Can I collect the car myself?
No — collection is arranged directly by SIXT to ensure all procedures and paperwork are handled correctly.
Replacement vehicle
A replacement vehicle may be available depending on the circumstances, location and availability
Fines, towing and storage fees are generally the responsibility of the renter
Still need help? Find our contact options below — please have your rental agreement number ready.
Repairs to your SIXT rental car must never be carried out by the renter. If you encounter any damage or technical fault, contact SIXT Roadside Assistance immediately so that repairs can be arranged through our authorised service partners.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Important to know
Unauthorised repairs will not be reimbursed and may void the protection coverage included in your rental agreement
Only SIXT-authorised service partners may carry out repairs on your rental vehicle
What to do
Stop driving if a fault affects safety
Contact SIXT Roadside Assistance — we will arrange an inspection, repair or replacement vehicle as appropriate
Still need help? Find our contact options below — please have your rental agreement number ready.
Call the police immediately, request a police report number, and contact the SIXT Support Team — we'll arrange a replacement vehicle and guide you through the next steps.
Call SIXT Support Team
+1 888 7498227 (24/7) and follow the prompts when connected
Step by Step
Call the police and obtain an incident report number
Call SIXT Support Team with your rental agreement number, location, time, and a brief description of what happened
Keep all documents safe — they may be needed for follow-up
Good to Know
Have your rental agreement number, photo ID, and police report number ready when you call
Still need help? See our contact options below – please have your rental agreement number ready.
Our Claims Department reviews every damage claim and contacts you directly with the details, including the repair cost and any fees that apply to your rental.
Costs that can apply
Repair cost: Our Claims Department contacts you as soon as possible to advise you of the details.
Administrative fee: A damage claim can be subject to an administrative fee, depending on the extra protection package you purchased. The fee is determined by the invoice amount and may change after our review.
Loss of use: Loss of use is a fee that applies when damage prevents SIXT from renting out the car while repairs are being made.
If you have external damage coverage
Personal auto insurance, credit card insurance, and third-party insurance may cover the damage in full or in part. Report the claim to your insurance carrier and follow the guidelines for reporting a rental car damage claim.
How to report a claim – Most common Insurance Carriers | ||
|---|---|---|
Personal Auto | Credit Card | Third Party Booking |
Submit a complaint or dispute
We take all feedback seriously, and it helps us improve our service. So that we can record and track your case, please submit complaints and disputes in writing and always reference your damage number.
Post: SIXT Rent a Car, Claims Department, PO Box 8188, Fort Lauderdale, FL
Claims Department hours
Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding certain bank holidays. If you prefer to speak with someone, call +1 (888) 749-8555.
Next step
Email claimsmanagement-usa@sixt.com with your damage number to submit a dispute or ask about your claim.
Still need help? Find our contact options below.