If your rental car breaks down or develops a technical fault, move it to a safe location, switch on your hazard lights and contact SIXT Roadside Assistance. Do not continue driving if a warning light is on or the vehicle will not start — this could cause further damage.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
First steps
Pull over somewhere safe and switch on your hazard lights — on motorways, exit the vehicle on the safe side away from traffic
If provided with your rental, put on your high-visibility vest and place a warning triangle where it is safe to do so
Do not attempt any repairs yourself
When you call
Give your exact location, licence plate and rental agreement number
Describe any warning lights and the nature of the fault
Follow our team's instructions regarding recovery, repair or a replacement vehicle
Still need help? Find our contact options below — please have your rental agreement number ready.
Pull over somewhere safe and contact SIXT Roadside Assistance — we will arrange a tyre repair or replacement, in most cases at your location.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
If the vehicle has a spare tyre
Only change it yourself if you feel confident and it is safe to do so
Follow the instructions in the vehicle manual and drive carefully to the nearest safe location
Slow puncture
Pull over somewhere safe as soon as possible
Do not continue driving at speed — this risks damaging the wheel rim
Contact SIXT Roadside Assistance for further guidance
Still need help? Find our contact options below — please have your rental agreement number ready.
Contact SIXT Roadside Assistance — we will arrange recovery and guide you through every step. Do not arrange your own recovery service unless SIXT has specifically asked you to do so.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
At the scene
Move the vehicle to a safe location if possible and switch on your hazard lights
Provide your location, rental agreement number and a brief description of what happened
Follow our team's instructions regarding the recovery destination and any replacement mobility
After recovery
Your vehicle will be taken to an authorised service partner for inspection and repair
SIXT handles the entire process — no further action required from you
A replacement vehicle will be arranged if needed
Still need help? Find our contact options below — please have your rental agreement number ready.
Contact SIXT Roadside Assistance — we can help you locate the nearest charging point and guide you through the next steps. Do not force the charging process if the vehicle is not accepting a charge.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Charging and costs
Find the nearest charging point via the vehicle's navigation system or a charging app
Charging costs during the rental period are the responsibility of the renter
Run out of charge on the road?
Pull over somewhere safe and switch on your hazard lights
Contact SIXT Roadside Assistance — we will take care of everything from there
Do not push or tow the vehicle yourself as this can damage the drivetrain
Vehicle not charging?
Try a different cable or a different charging point
If the issue persists, contact SIXT Roadside Assistance for further support
Still need help? Find our contact options below — please have your rental agreement number ready.
Contact SIXT Roadside Assistance — we will arrange a jump-start or whatever support is needed to get you back on the road as quickly as possible. To avoid damage that may not be covered, do not accept a jump-start from a third party.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Before you call
Automatic transmission: select P or N. Manual transmission: place in neutral and apply the handbrake
Switch off any power-drawing items — lights, air conditioning, radio
Pull over somewhere safe and switch on your hazard lights
Have your rental agreement number and location ready — this helps us reach you faster
Good to know
Only use SIXT Roadside Assistance for a jump-start — damage caused by third-party assistance is not covered
Avoid leaving the vehicle unattended on busy roads
Still need help? Find our contact options below — please have your rental agreement number ready.
If you've lost your key, contact SIXT — we'll arrange the support you need to get back into your vehicle or provide an alternative solution. Do not attempt to force the vehicle open, as any damage caused will be charged to you.
Call SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the prompts when connected
Please Don’t
Try to force the vehicle open — any damage caused will be charged to you
Order a replacement key through a third party
What We'll Need From You
Your rental agreement number and license plate
Your current location and confirmation that the key is lost (not just locked inside)
A valid photo ID when help arrives
Still need help? See our contact options below – please have your rental agreement number ready.
Contact SIXT Roadside Assistance — we will assess your situation and arrange a replacement vehicle or further support as quickly as possible. Do not rent a vehicle independently, as costs incurred without our prior approval will not be reimbursed.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
How it works
Contact SIXT Roadside Assistance and briefly explain what has happened
Together we will determine whether on-site assistance, a repair or a replacement vehicle is the best solution
Depending on your location and availability, the replacement vehicle will be delivered to you or made ready at your nearest SIXT branch
Good to know
Availability depends on location, time of day and vehicle category
Always check with SIXT first — costs from third-party providers arranged without our prior approval will not be reimbursed
Still need help? Find our contact options below — please have your rental agreement number ready.
Pull over somewhere safe and contact SIXT Roadside Assistance — we will help you or arrange whatever support is needed. If you suspect you have put the wrong fuel in the vehicle, do not start the engine under any circumstances.
Contact SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the instructions provided
Wrong fuel
Do not start the engine — not even briefly
Contact SIXT Roadside Assistance and we will arrange recovery and a fuel drain
Empty tank
Pull over somewhere safe and switch on your hazard lights
Contact SIXT Roadside Assistance — do not walk to a petrol station on a motorway or along unsafe roads
Fuel cap, charging port or other vehicle features
First, check the manual in the glove box — most questions are answered there
If that does not help, contact SIXT Roadside Assistance and we will guide you step by step
Still need help? Find our contact options below — please have your rental agreement number ready.
Just call SIXT Roadside Assistance — we’ll arrange help quickly to get you back into your vehicle or provide an alternative. Please do not try to force the vehicle open or call a locksmith without checking with us first.
Call SIXT Roadside Assistance
+1 888 7498543 (24/7) and follow the prompts when connected
Please Don’t
Try to force the vehicle open — any resulting damage will be charged to you
Call an external locksmith without speaking to SIXT first
What We'll Need From You
Your rental agreement number and license plate
Your current location and a brief description (key locked inside, key not working, etc.)
A valid photo ID when help arrives
Still need help? See our contact options below – please have your rental agreement number ready.