Your subscription is always linked to the email address you provided when you made your booking. You also use this email address to log in to your account in the app.
If your subscription isn't showing up, you're probably logged in with a different email address. Please check the following:
Which email address you’re currently logged in with in the app
Which email address you used when you booked (e.g., if you’re looking for your booking confirmation)
If these don’t match, please log out of the app and then log back in using the email address you used when you booked. Your subscription should then appear automatically.
If you’re missing certain features in the app, it’s usually because you’re still using an older version of the app. New features are regularly released through updates.
Please check the App Store or Play Store to see if an update is available, and update the app to the latest version. After that, all current features should be displayed.
No. Only the subscriber and contract holder can see the subscription linked to the email address used during booking in the SIXT app and can make changes.
You can find the most important features related to your subscription in your customer account after logging in to the website. However, some features - particularly those for adjusting your subscription during its term - are only available in the app. These include, for example, changing your mileage package or pausing your subscription.
SIXT needs to know your vehicle’s current mileage every month. This is the only way we can plan the appropriate service and maintenance intervals. Many of our vehicles are therefore equipped with a telematics interface, which automatically reports the mileage.
If your vehicle does not yet support automated reporting, you will receive a monthly notification via email and will need to report your mileage each month. It’s very simple and completely digital - it takes less than a minute:
Log in to your customer account online or in the SIXT app and navigate to the Car Subscription section to open your subscription
Enter the vehicle’s current mileage in the “Manage Mileage” section
You can view an overview of your booked mileage package, accumulated mileage budget in the Mileage Vault, and monthly usage at any time in the SIXT app under “Manage Mileage.”
The selected mileage package always applies to a 30-day billing period. The mileage you’ve driven is deducted from your available mileage on a monthly basis.
Unused mileage is stored in your mileage vault, allowing you to build up a mileage balance that you can use throughout the term of your subscription.
If you ever drive more than your monthly mileage allowance, our system checks whether you still have mileage credit in your vault. Only if there aren’t enough miles left in your vault will you be charged for additional miles. The price per extra mile varies depending on the vehicle model and can be viewed for your subscription in your online account or in the app.
To stay flexible, you can adjust your mileage package at any time during your subscription term, whether you need more or fewer miles. The change takes effect immediately starting the current month.
In the SIXT app, go to the view of your active subscription and select “Manage Mileage” > “Adjust Mileage Package”
You can easily update the payment method used to charge your monthly fees in your SIXT app or after loging in to your account on the SIXT website.
Steps in the SIXT app:
1. Account > My Active Subscription > Payment Methods > Add Payment Method
2. Add your new payment method and select it again. The payment method marked with a checkmark will be used for payment.
Log in on the SIXT website, go to Manage Subscriptions, and click Update Payment Method.
You can easily pause your SIXT+ car subscription at any time for a minimum of 14 and up to 90 days using the SIXT app. Here’s how it works:
Open your subscription in the SIXT app and click on the MANAGE SUBSCRIPTION > PAUSE SUBSCRIPTION tab
Select the desired start and end dates for the subscription pause
Return the vehicle to the SIXT location well in advance of the selected start date of the subscription pause
Pick up the vehicle again at the location on the selected end date of the subscription pause and resume your subscription as usual
Of course, no monthly fees are charged while the subscription is paused. This gives you more flexibility, saves you money, and also reduces your carbon footprint.
If you return the car within a current 30-day period to pause your subscription, a prorated credit for the unused days will be issued. The credit will automatically be applied to the first subscription payment when you resume your subscription after the pause. The credit cannot be paid out.
Example: Let’s say your current period runs from September 1 to September 30, and you want to pause your subscription from September 15 to October 15 (30 days).
Select the suspension period via the SIXT app
Return your vehicle to the SIXT location by September 15 (the start date of the subscription suspension). The suspension begins upon return.
The unused days from the last period (September 15 through 30) will be credited to you at the start of the period following the subscription pause, provided you pick up your vehicle on the agreed-upon resumption date of October 15.
If the vehicle is not returned by the announced start of the subscription pause, the reserved pause period automatically expires and your SIXT+ Car Subscription will continue at the regular rate.
You can adjust the suspension period at any time, even after returning the vehicle.
Yes, please note that a security deposit will be blocked again when you pick up the vehicle. The amount depends on the vehicle category and can be found in the rental information. Please ensure that your credit limit is sufficient for the booked vehicle category. The amount will be released back to your credit card at the end of the first 30-day period.
There is no additional sign-up fee when you resume your subscription.
The mileage you’ve accumulated in your mileage vault over the past few months does not expire while your subscription is on hold; it will still be available once you resume your subscription.
The vehicle will continue to be used efficiently and as needed, rather than sitting idle. This sustainably reduces the total number of vehicles required.
When you resume your subscription, you’ll once again receive a vehicle from the category you booked. Please understand, however, that we may not be able to provide you with the same vehicle you had before the pause.
In general, you can pause your subscription as often as you like. The only important thing is that a single pause can last a maximum of 90 days, and there must be at least one full billing month between pauses. This means that if you restart your subscription after a pause, you won’t be able to pause it again until the second month following the restart.