CURRENTLY, NO LOCATIONS ARE AFFECTED BY HEAVY WEATHER CONDITIONS SUCH AS HURRICANES/SNOW STORMS*
To stay updated, we recommend you follow updates by the National Weather Service: https://www.weather.gov/
This page will be updated frequently to reflect the latest information.
*Subject to change according to weather conditions.
The SIXT location I am due to return my rental vehicle to is closed. Can I return my rental vehicle to another SIXT location?
The one-way fee will be temporarily waived for customers who were originally scheduled to return their rental vehicle to a SIXT location that has been closed due to the weather. Such a waiver will only apply to returns at a SIXT location in Florida and Georgia.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
You may cancel your reservation online via Sixt.com to begin the refund process. Please note the prepaid cancellation fee will be assessed, but a SIXT team member will review each cancellation to initiate a full refund, where applicable, once SIXT’s corporate headquarters reopens for business.
Will I be charged for returning my rental vehicle without a full tank of gas if the gas stations are closed?
Customers who do not add SIXT’s optional refueling packages to their rental agreement upon pick up will be charged SIXT’s standard refueling fees if the rental vehicle is returned without a full tank of gasoline.
What happens to the days I paid for your Express Toll Service while tolls were suspended on several toll roads by the Governor of the state I traveled in?
Customers who purchased SIXT’s Express Toll Service product will be credited automatically for the days that were subject to the suspension after the rental vehicle is returned.
How do I contact you?
Please use this page as your first point of reference, as we will keep updating this page with the latest information. Our team is ready to assist you with any questions or concerns you may have in addition to changes to your reservation or rental. You can contact us via email at [email protected], on our social media channels, or by calling 1 (888) 749-8227.
