This was my first time renting a vehicle from SIXT and I am truly impressed. The reservation process was easy, their O'Hare location was convenient, and the vehicle I rented was perfect - new, clean, and a pleasure to drive. But the Rental Agent, Michael Jemison, who helped me at the airport, made all the difference. It had been a hectic day. Technology was battling me at every step, including issues with my flight. Then I stepped up to Michael Jemison's counter. After asking about my day, he actually listened. As I was responding, he pulled up my reservation, stopped, reached over to a shelf behind him, and handed me a bottle of water. He also went out of his way to find me a really nice vehicle - even though none of my issues were with him or with SIXT. Michael Jemison's kindness turned my day around. A company that employs people like him, is a company deserving of my loyalty.