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Cancelling a reservation

What if I want to cancel my reservation? 

You can cancel your reservation either by logging onto ‘My Sixt ’ or contacting our US Reservations Team at [email protected]


Is there a fee to cancel a reservation?

If you have booked a pay later reservation, there is no charge to cancel or make changes to the reservation. Please locate the security code on your confirmation email and cancel or make changes here . If you are unable to make the changes you require via the website, you can also contact us via mail [email protected]

Note: For corporate customers with individual agreements alternative prices and regulations can apply. 


How much will I get charged for cancelling a pre-paid booking?

Cancellation fees apply to all pre-paid bookings. However, the fee varies depending on when you cancel. 

If you cancel 24 hours or more before your scheduled pick-up time, you will be charged a $100 cancellation fee (plus tax, if applicable). 

If you cancel less than 24 hours before your scheduled pick-up time, you will be charged a $200 cancellation fee (plus tax, if applicable). 

Upon cancellation, your payment - minus cancellation fee - will be refunded. You can cancel your pre-paid reservation online by providing us with your security code. You can find the security code in the confirmation email. If you need help, feel free to email our reservations team: [email protected]


How much notice do I need to give to cancel a reservation? 

You can cancel anytime before the start of your rental. For pre-paid bookings, the cancellation fee depends on how much prior notice you give us and can be up to $200 (plus tax, if applicable). 

Please note: if you do not cancel your pre-paid booking prior to the start of your rental, you will be charged the full rental price — even if you do not pick up the vehicle. 

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