Updated: May 29th 2020
|OUR SIXT NETWORK |
|WE EXTENDED OUR |
|OUR CUSTOMER SERVICE |
IS HAPPY TO ASSIST
|OUR CORONAVIRUS |
We at SIXT are aware that the outbreak of COVID-19 (coronavirus) is currently impacting the global community. Every day we feel the effects of this situation in our private and professional life, with national authorities taking extraordinary measures to contain the pandemic of the COVID-19. We know that this situation also raises uncertainty among our customers. Therefore, we want you to know that:
YOUR AND OUR EMPLOYEES’ WELL-BEING AND SAFETY IS OUR TOP PRIORITY!
We are constantly monitoring the situation and, together with the responsible authorities, making decisions with a specially established coordination center. This includes measures we are taking to prevent the spread of the coronavirus (COVID-19), so that we can always provide a safe environment for our customers and employees in these challenging times.
For this reason, we have implemented the following important safety measures to ensure the highest standards and minimize the risk of transmission.
HYGIENE STANDARDS IN OUR BRANCHES
We have distributed hygiene materials and introduced intensive cleaning processes to minimize virus transmission in our branches. Additionally, we are following the recommendations of the WHO to reduce the risk of transmission during the Coronavirus outbreak by updating our operations, for example:
- Instructing our employees to wash their hands thoroughly.
- Building plexiglass counter screens in all branches.
- If required by the local authorities, all of our agents with customer contact are wearing face masks to protect themselves as well as customers.
We are committed to providing a safe environment for our customers and employees during this challenging situation and have introduced further practices to better maintain social distancing:
- Displaying signage and adding floor markers to guide customers at the branch and preserve distancing.
- If required by the local authorities, we are limiting the number of employees and customers in a location.
VEHICLE CLEANING PROCESS
Every vehicle has to fulfill the SIXT Premium Cleaning Standard. This means that before we rent any vehicle, they are professionally cleaned in a multi-step cleaning process incorporating the latest products to minimize the risk of germ transmission.
GENERAL INSPECTION OF VEHICLE
- Perform vehicle inspection
- Inspect interior
CLEANING OF THE VEHICLE INTERIOR
- Remove trash and lost/found items
- Vacuum interior front seat area
- Vacuum interior rear seat area
- Clean window interiors
- Vacuum trunk
DEEP CLEANING OF COMMON TOUCHPOINTS
- Steering wheels
- Hand grips
- Radio dials
- Center consoles
- Door handles – inside and outside
CLEANING OF VEHICLE EXTERIOR
- Wiper fluid check and replenishment
- Wash exterior of the vehicle
- Perform quality check
OUR SIXT NETWORK REMAINS OPERATING
Our global SIXT network remains generally operating. There might be certain restrictions in highly affected coronavirus areas. If certain branches need to temporarily close due to the current situation, we will proactively contact our customers and find a solution together (e.g. pick up at another branch nearby, delivery, etc.)
RESERVE WITH MAXIMUM FLEXIBILITY
With SIXT, you can stay flexible with the hassle-free option to pay on arrival. By choosing pay later, you can book now worry-free and, if needed, you can modify or cancel your reservation at any time without any fees.
WE EXTENDED OUR REBOOKING OPTIONS
Due to the exceptional circumstances caused by the spread of the coronavirus, we have extended our rebooking options and cancellation policies to give you greater flexibility to adapt your travel plans. You can now rebook your prepaid reservation without any additional charges!*
(*applies to all rebookings of prepaid reservations until 06.30.2020. The new pick-up date must be before 31.12.2020. Tariff differences may apply.)
DO YOU NEED FURTHER ASSISTANCE? WE ARE AT YOUR DISPOSAL, ANYTIME!
Our customer service centers are currently experiencing an extraordinarily high number of customer requests. For this reason, we kindly ask you to contact us only if you have a reservation within the next 72 hours or need immediate assistance.
OUR CORONAVIRUS FAQs
- YOU’D LIKE TO MAKE A RESERVATION AND NEED TO KNOW IF THE BRANCH IS OPEN?
- YOU’D LIKE TO CHANGE YOUR PAY ON ARRIVAL RESERVATION?
- YOU’D LIKE TO CHANGE YOUR RESERVATION MADE THROUGH A LEISURE PARTNER OR TRAVEL AGENCY?
- YOU’D LIKE TO CHANGE YOUR PREPAID RESERVATION?
- YOU HAVE A RESERVATION FOR A TEMPORARILY CLOSED BRANCH?
- YOU’D LIKE TO BOOK A ONE WAY RENTAL?
- YOU’D LIKE TO KNOW IF WE HAVE A SPECIAL CLEANING PROCESS FOR OUR CARS IF THERE IS SUSPICION OF A CORONAVIRUS CASE?
YOU’D LIKE TO MAKE A RESERVATION AND NEED TO KNOW IF THE BRANCH IS OPEN?
Our global SIXT network generally remains in operation. There might be certain governmental restrictions in highly affected coronavirus areas. This and further information can be found directly on our SIXT website by using our reservation tool or by contacting our reservation team.
YOU’D LIKE TO CHANGE YOUR PAY ON ARRIVAL RESERVATION?
You may change your reservation free of charge. Please refer to your reservation confirmation email or our website to change or cancel your current reservation. Please note that all changes require a security code that can be found on the PDF document attached to the reservation confirmation email. (Please note: there are special regulations for pre paid bookings).
YOU’D LIKE TO CHANGE YOUR RESERVATION MADE THROUGH A LEISURE PARTNER OR TRAVEL AGENCY?
If your reservation was made via one of our travel agencies or leisure partners (e.g. Expedia, or others), please refer directly to your service provider.
YOU’D LIKE TO CHANGE YOUR PREPAID RESERVATION?
If you’d like to change your prepaid reservation to a pick-up date within 2020, you can do it without any additional rebooking charges. You can amend your reservation at https://www.sixt.com/php/profile/reservationchange?language=en_US *.
(*applies to the rebookings of all prepaid reservations until 06.30.2020. The new pick-up date must be before 31.12.2020. Tariff differences may apply)
If you’d like to change your prepaid reservation to a pick-up date later than 31.12.2020 or want to cancel it, please contact our reservations team.
YOU HAVE A RESERVATION FOR A TEMPORARILY CLOSED BRANCH?
We have a solution for every reservation. Therefore, we will individually contact customers with open reservations for closed branches to find a solution together. In case you haven’t received a call from us within 24 hours prior to the rental, please call our reservation team.
YOU’D LIKE TO BOOK A ONE WAY RENTAL?
One-way rentals in the same territory are allowed.
International one-way rentals are only bookable on request. Please contact our reservations team (Tel. +1 888 SIXT CAR (749 8227) ) to get further information.
YOU’D LIKE TO KNOW IF WE HAVE A SPECIAL CLEANING PROCESS FOR OUR CARS IF THERE IS SUSPICION OF A CORONAVIRUS CASE?
If there is a vehicle returned with a suspected or confirmed case of coronavirus, we will immediately take the vehicle out of service. Before reuse, the vehicle will be cleaned professionally by using disinfectant in a multi-stage process.