CURRENT INFORMATION CONCERNING CORONAVIRUS (COVID-19)
At SIXT we want you to continue traveling flexibly with the premium service you deserve. Today and every day, we are committed to maintaining the highest standards of safety and cleanliness in the industry. Therefore, we want you to know that now more than ever:
YOUR AND OUR EMPLOYEES’ SAFETY IS OUR TOP PRIORITY!
OUR SIXT NETWORK
Click to jump to:
- OUR SIXT NETWORK REMAINS OPERATING
- OUR CURRENT HYGIENE MEASURES
- SIXT PREMIUM CLEANING STANDARD
- RELIABLE AND FLEXIBLE BOOKINGS
OUR SIXT NETWORK
Our global SIXT network remains generally operating. There might be certain territorial restrictions in highly affected coronavirus areas, where we had to adapt our opening hours. In any case, we will proactively contact our customers to find a solution together (e.g. pick-up at another branch nearby, delivery, etc.)
All information related to our SIXT network can be found directly on our website by using our reservation tool.
OUR CURRENT HYGIENE MEASURES
We would like you to know that we have introduced additional hygiene measures that go above and beyond our already rigorous cleaning standards so that we always provide the safest possible environment for our customers and employees in these extraordinary times.
HYGIENE STANDARDS IN OUR BRANCHES
We have distributed hygiene materials and introduced intensive cleaning processes to minimize virus transmission in our branches. Additionally, we are following the recommendations of the WHO to reduce the risk of transmission during the Coronavirus outbreak by updating our operations, for example:
- Instructing our employees to wash their hands thoroughly.
- Building plexiglass counter screens in all branches.
- All of our agents with customer contact are wearing face masks to protect themselves as well as customers. We also require that customers wear a face mask inside all SIXT USA branches.
Face Covering Requirement
To protect you and our employees, it is now required to wear a face mask inside all SIXT branches in the US. We appreciate your understanding and cooperation with this additional safety measure.
We have introduced further practices to better maintain social distancing:
- Displaying signage and adding floor markers to guide customers at the branch and preserve distancing.
- If required by the local authorities, we are limiting the number of employees and customers in a location.
SIXT PREMIUM CLEANING STANDARD
Every vehicle has to fulfill the SIXT Premium Cleaning Standard. This means that before we rent any vehicle, they are professionally cleaned in a multi-step cleaning process incorporating the latest products, including disinfectants, to minimize the risk of germ transmission.
GENERAL INSPECTION OF VEHICLE
- Perform vehicle inspection
- Inspect interior
CLEANING OF THE VEHICLE INTERIOR
- Remove trash and lost/found items
- Vacuum interior front seat area
- Vacuum interior rear seat area
- Clean window interiors
- Vacuum trunk
DEEP CLEANING OF COMMON TOUCHPOINTS
- Steering wheels
- Hand grips
- Radio dials
- Center consoles
- Door handles – inside and outside
CLEANING OF VEHICLE EXTERIOR
- Wiper fluid check and replenishment
- Wash exterior of the vehicle
- Perform quality check
ALL PROTECTIVE MEASURES AT A GLANCE
RESERVE WITH MAXIMUM FLEXIBILITY
SIXT offers you flexibility so that you can stay mobile and make your travel plans with confidence. We are committed to providing critical transportation to all our customers.
With our hassle-free option to pay on arrival, you can book now and choose to pay later, worry-free. And if needed, you can modify or cancel your reservation at any time without any fees.
EVERYTHING ABOUT YOUR RESERVATION
You can find all information related to your reservation, change or rebook where necessary and use many other services SIXT offers you to have a safe and flexible experience here.
YOU’D LIKE TO BOOK A ONE WAY RENTAL?
One-way rentals are allowed. Customers should follow guidance from the local authorities if they would like to travel through different countries. In all these cases, our one-way policy and charges for drop off in different stations / countries applies.
Further information can be found on our rental information.
YOU’D LIKE TO KNOW IF WE HAVE A SPECIAL CLEANING PROCESS FOR OUR CARS?
Every vehicle has to fulfill the SIXT Premium Cleaning Standard. This means that before we rent any vehicle, they are professionally cleaned in a multi-step cleaning process incorporating the latest products, including disinfectant, to minimize the risk of germ transmission.
DO YOU NEED FURTHER ASSISTANCE?
Our customer service centers are currently experiencing an extraordinarily high number of customer requests. For this reason, we kindly ask you to contact us only if you have a reservation within the next 72 hours or need immediate assistance.
You can find all information related to your reservation and many other services such as how to amend or rebook if necessary here.