Santa Monica CAR RENTAL

I was helped by Rickey P. and he was so helpful and attentive. When I arrived I noticed that they were very busy but Rickey wasted no time greeting me and assuring me that he was working to get me into my car. After a few minutes he told me that a vehicle in the class that I paid for was not available and that they were going to upgrade me at no cost but with a higher deposit. I’m totally okay with that because I am extremely carful and I ended up buying their extra insurance just in case. I loved the vehicle and the drop off was so FAST and EASY! I would like to address all of the bad reviews. This is one of the only vehicle rental companies I know of that allow you to rent with a debit card. I have a couple of credit cards but none with the limits needed to pay for a rental. I have plenty of cash though. So the deposit I didn’t mind at all and as promised they returned it after a few days of dropping off my vehicle. With ANY rental company you should do a walk around on video of the exterior of the vehicle and close ups of any scratches, dents, and curb marks on the wheels as well as the interior. The person who checked out your vehicle may not have noticed things that the person checking it out did. When you return the vehicle do the same walk around on video. All in all, don’t let the bad reviews scare you. People just don’t understand fully how it all works I believe. Also, they were more than half the price of ANY other play that I got quotes from.

Don't believe all the negative reviews -- I have been a long time Sixt customer, but when I read a couple of the more recent negative reviews of this location I got a bit nervous. But with the location being just around the corner from where I was staying in Santa Monica and them having the car I wanted I stuck with Sixt, and I am happy I did. The location couldn't be better, also drop off is easy to find. The staff was super friendly. Picking up the car took a couple of minutes, no wait time. We went over the contract, NO hard-selling of additional features as others pointed out, no staff being on their phones. Everyone was friendly and helpful, and fast. The car was spotless and clean. I am so glad I stuck with Sixt and didn't listen to those other reviews. Looking forward to my next rental experience.

I'm a loyal Avis customer, but tried out the Sixt location in Santa Monica recently because it's just down the street. Great experience! They gave me a GMC Yukon that was fantastic. It smelled a bit like smoke (not unusual), but the inside otherwise was super clean. Cleanest rental car I have had in a long time actually. Location was easy and my agent, Rick, was really great. He was there on both ends of my rental. I gave them a shot and will definitely use this location again. Highly recommend.