I asked for a Mercedes (for which they never seem to have the cars they advertise available) and some how in their minds a Cadillac is in the same impressive league (Which it is not) they sent a Cadillac in place of the for mentioned Mercedes coup, the main office sent me a car that was dented and scratched on one whole side! the front license plate looked like it was just hammered flat enough to fit the front, a total Rent-A-Wreck situation. At this point I don't know if i'd feel comfortable recommending this service, the first two times i used them it was a flawless experience! I flew in walked to the counter got my car and was out. i don't know what changed, but there are other options for high end rentals here in Los Angeles, the only reason i'm giving them 5 stars is because of the customer service of Mr. Desmond J. who was understanding and accommodating of the situation and also surprised knowing the high standards that Sixt is known for. i'm hoping this is a one off, and something slipped thru the cracks but this type of service is very disrespectful to your customers luckily i was able to procure other means of transportation. sometimes its not about just getting from here to there sometimes its about your image when getting from here to there which is why a lot of your customers choose Sixt. thank you Mr. Desmond for making an unfortunate circumstance pleasant and tolerable.