What should I do if...

I can't find the vehicle. What should I do? If you cannot find the vehicle, there may be various reasons. In the first step after your reservation, please feel free to use the ""Find Vehicle"" function to navigate to the vehicle via the map or activate the turn signals. If the vehicle is still not visible to you, please contact our customer service. Alternatively, you can of course reserve another vehicle nearby. How do I open and close the vehicle? Open the vehicle at the beginning of your rental with the app by clicking ""Open"" in the ""Share"" tab. During your rental, use the vehicle key to open and close the vehicle, e.g. when making a stopover. The key is located in the glove compartment or in the center console. When your rental ends, return the vehicle key and lock the car via the app. The vehicle does not open. Why is that? If the vehicle does not open, there may be various causes. Please check whether your mobile data is activated and you are not in a Wi-Fi hotspot. Furthermore, you can activate Bluetooth to speed up the opening process. If the vehicle still does not open, please contact our customer service. The vehicle won't lock, what can I do? If you are trying to end your rental and the vehicle won't lock, you can take the following steps: '- Make sure that your internet connection is sufficient and that Bluetooth is enabled. '- If the vehicle still won't lock, you can use the vehicle key from the glove compartment. '- Contact our customer service afterwards. I can't start the engine after a stopover, what should I do? If the engine of your SIXT share car has been turned off for at least 10 minutes during the rental, the SIXT app will prompt you to enter your PIN code again for security reasons. If you have only made a stopover and want to continue your journey, confirm this by entering the PIN. This unlocks the immobilizer of the vehicle, which is activated as part of the security check. If no PIN prompt appears in the Share tab, please switch to the RENT tab and then back to the Share tab. If there is still no PIN prompt, please contact our customer service. The vehicle is dirty inside or outside, how can I report it? Although our vehicles are regularly maintained and cleaned, it may still happen that your reserved vehicle is dirty. Please take a moment to report the condition of the vehicle via the SIXT app and help us provide you with the best possible service while using SIXT share. During a current reservation or rental, you will find the ""Report Problem"" option with the sub-items ""Vehicle condition"" and ""Damages"" in the SIXT app. Click on ""Vehicle condition"" to let us know if the vehicle is dirty inside and/or outside. Then select the corresponding icons and, if desired, upload pictures directly through the app to document the condition of the vehicle. Once you have finished the evaluation, click ""Submit"" and our team will take care of it as soon as possible. Of course, you can still start or continue your trip despite your report on the vehicle's condition.