general

Is there a deposit? At the beginning of the rental period, a deposit is blocked as security at the renter's bank. The amount of the deposit is at least €30 and depends on the expected rental price. When booking a package, the amount corresponds to the currently valid price for the chosen package displayed in the app at the time of reservation, plus a buffer amount for security in case you continue using the vehicle beyond the planned duration or add additional services. The deposit is for your and our safety and is intended to ensure that your rental is not unintentionally ended due to a lack of authorization from your bank during use. At the same time, it secures us that the invoice amount due will be paid. The security deposit is automatically released after the rental is completed. This can take a few days, depending on the bank. Unfortunately, we have no control over this. You can get more information from your bank or your credit card issuing institution. What is PSD2? PSD2 (Payment Services Directive 2) is an EU directive that regulates payment services and payment service providers. Simply put, since September 14, 2019, a two-step verification helps customers to securely pay online. A single password is no longer sufficient. Nowadays, when paying or performing other ""activities with fraud risk,"" you need two or more factors from different categories. For example, a combination of password and fingerprint is possible, or a PIN linked to the smartphone. But a combination of PIN and TAN is also valid. Your bank decides on the necessity and type of the second authentication. In the payment process on our website or in the SIXT app, an additional step may now be added, where the bank confirms your identity. The verification is simply integrated into the payment process. Further information on PSD2 can be found here (link to https://www.sixt.com/help-center/articles/payment-security/). Can the payment method be changed to an invoice afterwards? Unfortunately, we cannot change your payment method after a trip. We use the stored payment method for billing when the rental period starts. Therefore, we cannot consider your new payment information. You can change your payment method easily and quickly for future trips in our app. To do this, select the person symbol at the top right and then click on ""Payment method."" Here you can add or delete a new payment method.