This is a brand new location so they're still working out some kinks but when it comes to customer service and making sure the customer leaves happy, Sixt always delivers. With the location being new, my car wasn't ready upon arrival. However, they gave me a free upgrade for my troubles and I was on my way. The location is in a great spot (right off the free 16th street bus and next to the train station). Best of luck with the new location!!