Shellette Shellette Shellete - KUDOS to you, my friend. You were very personable and helpful while I was here.
Shellette gave me a free upgrade on my vehicle that ended up being a lifesaver for a training I was doing, and even noticed a miss-print on an invoice I had that I didn't recognize at all. That was a major help.
My car had no issues, thankfully, and was crazy comfortable (Chevy Traverse), and I actually was sad to part with it after renting for 2 WEEKS. So - anyways, it was very easy to work with these folks. Keep in mind they are located INSIDE the Marriott, which was hard for me to find at first, but that's alright.