This was my first experience using SIXT rental. I had a last minute trip to fly into Laguandia in New York. My flight was unfortunately delayed for more than an hour due to severe thunderstorms. So the car I rented and prepaid was no longer available. Initially, I was helped by a lady who did not try her best to take care of me. Fortunately, Herbert Alford took over her task and gave me a car that I needed at an affordable price. He is very kind, nice and professional with a very positive attitude to make sure that I was well taken care of. This happened to be an extremely stressful trip for me due to a family emergency. But Herbert's kindness and can-do attitude definitely helped me feel so much better and relieved at the end of the trip. When I returned my car, I was very fortunate & thankful to get helped by him as well. Many thanks to Herbert!
I want to congratulate SIXT rental at LGA for having such an asset like Herbert. As a small business owner, I recognize staff like Herbert are truly valuable to any business. Please take care of Herbert just like he takes care of your customers, like me.