So I’d booked a car online, with Avis, using my debit card. It was for our road trip from Aspen, to Denver. I’d read their terms and conditions and read that most rentals now accept debit cards instead of credit. Turned up at Aspen airport and the agent at Avis told me otherwise. He said he couldn’t do anything as it’s NEEDS to be a credit card.
My mum and I, went to all other rentals there and all of them said the same things, except Hertz where the lady didn’t have a car that needed to go to Denver.
Marek (pronounced Mark) from Sixt, called us back while we were trying to figure out this big change in plan.
He made an exception. He understood our disappointment and decided to help. He asked for our boarding pass to Aspen, saw our tickets out of Denver, offered us 2 options, a sedan and a BMW X3, gave us a discount, helped us figure out the toll road situation toward Denver, and messaged me later in the day to answer a question I’d asked earlier about shuttle availability at Denver Int’l airport as we were to drop the car off before opening hours.
I really appreciate Marek, for his willingness to help and assist us, his friendly nature and for taking the initiative to make an exception to the rules, to think out of the box. Most people, wouldn’t bother.
Thanks Marek. Our trip was possible, because of your help.
