I can say with confidence I have rented a fair amount of cars on my travels, and none have come close to this easy and nice of an experience. They were very fast, non judgmental, and ready to help. We rented a car we didn’t love, so we went back up to have a different car. With no reluctance he changed our car for a very nice replacement. Would highly recommend renting from here. The desk is on the floor above the lobby, to the right of the elevators.