Car rental in Scotland

After having had a nightmare trying to rent with other companies, due to my drivers license address not matching by bank card address purely due to how the address is formatted, I was beginning to think that our trip was going to have to be cancelled. We booked online with Sixt about 10minutes before arriving to the office (be aware that while the location states Waverley station, the office is actually in Q-Park, Omni Centre (about a 5min walk from the station). When we arrived we were seen to straight away. The age (21) was not a problem and nor was any license checks as the agent Adam checked through secondary proofs of address I had to confirm everything - which I do not understand why the other companies were not able to do. While there is a young driver charge for under 25s of £79/day, Sixt still ended up cheaper than some other companies - and they were the only ones who seemed able to actually give us the car. The car we got was brand new, in great condition, nice and big for a long road trip through Scotland and Adam talked us through all the policy and all the options available to us which was very useful. Our return could not have been easier, I turned up on time and met the agent Jonas who took the keys, did a quick check of the car and determined everything was in order and that was it. As first time renters (at 21) we thought there would maybe be some problems but Adam gave us good advice for the rental and renting in the future which gave me confidence and the return of the car with Jonas couldn't have been further from the nightmare of rental car returns I had heard online. Thank you to Sixt for saving our holiday and especially to Adam and Jonas for being such great agents to us inexperienced renters!

Very straightforward car rental. Helpful staff. Car upgrade which was appreciated!

Great car selection with affordable prices. Tiptop car condition and latest range available for customers. Will return in the future.

Awesome Experience Good Customer care and Fast processing Plenty of selection - New Cars Clean and tidy interiors Strategically located in the Mall parking

Overall, Sixt's services are top in my rental experiences in the past few years. I've used the several times, far more than any other rental company. No matter whether in Glasgow City, Glasgow Airport, or other countries in Europe. The only minor problem I experienced is the fuel policy. A case is that I chose 'full tank' policy since the staff said the fuel rate is lower than any regular gas station. When I got the car, I found the tank was not full but I still was charged the full tank quantity. Further, when I refilled the tank during the trip, I figured the full tank fee was only about 75% of Sixt's full tank price. Since I had a bad experience with 'full tank' option, I choose 'like to like' option on another rental. I took pictures of the fuel gauge while picking up and returning the car. No surprisingly, I was billed with extra fuel after 3 days I returned car. The extra fuel fee is a lot, the amount is enough to refill 1/4 tank of fuel. The gauge was at the full level when I returned it and it was impossible to pump so much extra fuel in. I knew it because I checked the tank size for the car model. I reported to customer service and showed the picture. The customer service returned the fuel surcharge after I filed my complaint. Unlike a lot of rental companies, each branch's service quality varies. It looks like sixt's customer service is more willing to solve customer's problems from every branch. That is an important reason I keep using their services.