London Heathrow AP T5 CAR RENTAL

The Branch at the Sofitel is super convenient and the on call shuttle service is working super. The staff managing pick up and return were friendly and professional. The reason why I only gave 4 stars is general issue I experienced recently with Sixt. Even as a Platinum member you did not get any free upgrades (even if they are available) they make you charge for the upgrades.

I had a good experience with sixt , first time hire car . Definitely will hire again. Easy pick up and drop off ...

Just remember to have too documents for proof of id one being utility or bank statement

On Thursday 7th Oct I had to change my pick up time last minute to a out of hours time due to a flight delay from Munich. I arrived at Sixt office at the Sofitel at 10.30pm. Following a trying day I was met by 2 of the best guys I’ve met at Sixt, MrBerry and in particular his Supervisor whose name I sadly didn’t capture. Both were most helpful, sympathetic and very professional in delivering a great service. Being a Sixt unlimited card holder I can say these guys should be the benchmark. If that’s the service level everywhere it will make it difficult for me to go elsewhere. Well done guys & well done SIXT. thanks John

As usual I shopped around but as Sixt offer pickup at the Sofitel at LHR T5, so no need for a shuttle bus and I was on a tight schedule, went with them. Even though they weren't the cheapest, their service easily justified my decision. Their agent - Corinne, was friendly, helpful and courteous, the car faultless and the returns chap polite and very efficient. Not hard to give 5 stars on this occasion.

Rented a car from the Heathrow T5 branch back in August. I just want to say my experience was an absolute pleasure. I would especially like to say a big thank you to Corrine.

Corrine more than exceeded my expectations. From the initial "Hello", right to the end she was warm, welcoming and full of charm.

Thank you again Corrine!! (I have a box of chocolates with your name on it next time I visit)

Main feedback number 1

We picked up our car at Terminal 5 Heathrow at Sofitel Hotel. Your employee was Corrine and from the start she was totally professional welcoming, smiling, courteous and incredibly helpful

We'd had a very stressful journey because of the purpose of our trip to see my brother who is terminally ill and the COVID restrictions and requirements for travelling.

The problem started when the name of the booked main driver had to match the name on the credit card.

To our knowledge we don't remember this from previous rental bookings so we hadn't realised this now applies.

We had to use my husband's credit card instead with the same account etc...not realising that his PIN number would be different from my own card pin having never used his card before.

The credit card company blocked the card. We were at this this stage totally flumoxed and even more stressed than ever.

Corinne offered us the use of the SIXT desk phone to call the credit card company.

They were unable to unblock the card telling us we needed a new pin number which could be sent in the post. Of course that wouldn't work for us at that time.

Corrine offered a working solution to switch the main driver to myself and the card then worked. At all times Corinne was, as said above, professional, courteous a nd helpful in a potentially very difficult situation for us. She was a star!

Feedback number 2

We took the offered upgrade of a Hybrid car.

The car was a Volvo V60 Hybrid. We have a Toyota Hybrid so expected the Volvo to be as economical especially as were planning to drive many miles during our stay. Unfortunately the Volvo was very poor on petrol economy despite it being a Hybrid.

This feedback in no way detracts from Corrinne.

This a separate feedback purely on the car.

The car was in all other ways comfortable and easy to drive.

Regards, Astrid McLellan