Help Center
Get help with your bookings, picking up of vehicle, emergencies and more.

Where do I meet with my driver?

Your driver will expect you on the doorstep of the scheduled address.

Pickup at a hotel

Upon pickup from the hotel, your driver will meet you in the lobby or in front of the hotel's main entrance.

Pickup at the airport

For airport pickups, where a flight number was specified during the booking process, your driver will track your flight at wait for you behind the arrival gate. If you require to be picked up at a specific meeting point by your driver, please specify this in the NOTES TO DRIVER field.

Special Meeting Points

In very rare cases a special meeting point is necessary for you and your driver. If that is the case you will receive further information via email in advance.