Rental Information

The lessee and the driver must present a valid driver's license and an identity card or passport while receiving delivery of the vehicle.

To verify the validity of a driving licenses, the original driving license must be presented.

Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.

Driver's license printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an international driver's licence. For driver's licenses from countries not part of the international driver's license treaty an official Spanish translation is required.

Sixt supports Chinese customers with the necessary translations via Sixt WeChat Account or via following link: Link. This or any other kind of valid translation of the driving license can only be accepted if accompanied by the original driving license.

Driver's licences from non-EU countries (except Switzerland) are accepted if: a) no visa has been entered in the passport. b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months. If he has been in Europe for longer than 6 months, he must present a driver's licence from an EU country.

When renting with a German Maestro-/Girocard, an identity card or passport with German address is mandatory.

Certain regulations apply related to minimum age and possession of driver's license which can be found during the booking process depending on the booked vehicle. Basically, the minimum age for every driver is 18 years (having held the driving license for at least 1 day). A deviation from the minimum age is possible depending on the vehicle.

A young driver surcharge applies for drivers under 23 years.

All credit and debit cards of internationally recognised credit card companies (Visa, MasterCard, American Express, Diners Club, Discover and JCB), credit cards by China Union Pay, Airplus and Amex BTA/iBTA are accepted as payment methods, whereas all pre-paid cards are not accepted. The payment method must have been issued in the name of the driver. This must be presented at the time of vehicle pick-up and be valid at this time. The amount that will be debited includes the rental price as well as all additional charges and extras. It is also possible to pay in cash.

PayPal is accepted for prepaid bookings at selected locations. The use of PayPal and the PayPal website is subject to the applicable PayPal terms and conditions. A credit or debit card must be presented on pick-up of the vehicle to make a security deposit. The renter must be the PayPal account holder. Apple Digital wallet is accepted for Prepaid bookings, and Digital checkout at selected locations. Debit cards or prepaid cards cannot be used for payments via Apple Pay. The use of Apple Pay is subject to the applicable Apple terms and conditions. At pick up of the vehicle customers must either present a credit or debit card or use Apple Pay (if available) at the counter to make a security deposit.

Payment with a Maestro/V PAY card is not permitted for mobile check-in and long-term rentals. The means of payment must be issued in the name of the renter, be presented at the time of vehicle collection and be valid for at least 30 days at that time. Sixt reserves the right to accept credit card payments only in conjunction with the PIN.

For business customers with which Sixt has entered into a framework contract, Sixt also accepts virtual payment methods, such as AirPlus and Amex BTA/iBTA. Requirements for the above are hereby (i) the existence of a valid framework contract, (ii) a cost absorption declaration for future rental under the terms of this framework contract, and (iii) a reservation with a customer number related to the framework contract.

Sixt CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid means of payment.

As security, the payment method will be authorised for a charge equal to the rental price + 300 EUR minimum. The exact deposit is determined on collection since the amount is dependent on the vehicle.

The details of the bank authorizations according to the vehicles are as follows:

Please note, that payments with credit card may require the PIN of the credit card.

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. A refund shall not be issued for non-collection, vehicle being collected late or returned early.

The booking may be changed up to one hour before the scheduled beginning of the rental period. There will be a Booking Modification fee of EUR 29.99 plus any difference between the original rate and the rate applicable to the adjusted rental period. A change from a prepaid rate to a non-prepaid rate is not possible.

A booking can be cancelled before the start of the rental. In the event of a cancellation, a cancellation fee will be charged to the rental advance payment already made, depending on the time of the cancellation. Cancellation fees will in no case exceed the total amount paid in advance. Cancellations prior to the scheduled start of the rental period will incur a cancellation fee of EUR99. Any remaining prepaid amount in excess of EUR99 will be refunded.

Cancellations or changes made within 24 hours of booking can be completed free of charge, provided the scheduled pick-up time is more than 48 hours away.

Rebookings and cancellations can be made online or in writing: Sixt Rent a Car S.L.Unipersonal, Calle Canal deSant Jordi, 29, Local 2, Poligono Son Oms, E-07610 Palma de Mallorca, Espana/Spain, Tlf: +34 871 18 06 34, Email: espana@sixt.com

In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

The protection for the vehicle rented includes a third party insurance with the sum insured for personal injury and damage amounting to a maximum of EUR 85 Mio and is limited to Europe.

Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's licence at the time of the event giving rise to claim.

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

If loss damage waiver (incl. theft protection) is accepted, the customer is entitled, depending on the vehicle, to a deductible of EUR 1,200.00 to EUR 10,000.00. In addition, a reduction of the deductible is possible.

In the event of willful or grossly negligent damage caused, a claim on the agreed fully comprehensive cover (incl. theft cover) can be reduced or lapsed.

If no fully comprehensive cover (incl. theft cover) has been arranged, the leaser is responsible for all damage to the car not proven to be caused by a third party, and shall be liable for up to the full value of the vehicle.

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with reduced excess to reduce/eliminate the Non-Waiverable Responsibility.

By selecting interior protection, liability can be reduced to a predetermined deductible or eliminated if the vehicle interior is soiled or damaged.

By adding Personal Accident Insurance or Travel Personal Accident Insurance, cover can also be extended to the personal consequences of an accident. Further information is provided during the booking process or via the following link: Link.

Upon conclusion of the Complementary Protection Plus, SIXT waives its right to claim damages to the rental vehicle against the renter up to an amount of EUR 500 for each individual event of damage and to claim damages to the rental vehicle exceeding an amount of EUR 30,000 for each individual event of damage. The provisions of the General Terms and Conditions regarding contractual liability exemption in Section G.3 apply accordingly to the waiver. Among other conditions, the waiver does not apply if the damage was caused intentionally by the renter or any authorized driver. The provisions of the Complementary Protection Plus are independent and separate from any insurance policies or protection packages that the renter may have taken out through third parties (e.g., travel portals or credit card companies).

Tyre and Windscreen Coverage provides cover against the consequences of damages on tyres, windscreen, side windows, backwindow and mirror glass with a deductible of EUR 0.00.

If no glass and tyre cover has been arranged, the leaser shall be liable for up to the full amount of the damage.

The roadside protection is an extended breakdown protection during the rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you: Key locked inside the vehicle, loss of keys, getting stuck, jump start in the event of an empty battery and breakdown due to lack of fuel or electricity.

All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Sixt within the scope of the Roadside Protection, the renter is liable for such damage.

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into four zones.

Zone I: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican

Zone II: Croatia, Czech Republic, Poland, Slovakia and Slovenia

Zone III: Estonia, Hungary, Latvia, Lithuania

Zone IV: All countries that are not in zone I, II or III.

Car groups in the Luxury Elite (W***) and Extraordinary (X***) categories, Fullsize Elite Vans (GVAR), Premium Elite Vans (UVAR) and all Sports & Luxury Cars may only enter zone I countries.

Car groups in the Premium (P***), Premium Elite (U***) and Luxury (L***) categories, Special Cars up to and including Premium Elite (**S*) as well as all vans and trucks may only enter countries in zones I and II.

Vehicles of all other groups may enter in zones I, II and III.

Entry into any country in zone IV is not permitted with any Sixt vehicle.

Leaving the European continent is not permitted. This includes the Spanish exclaves of Ceuta & Melilla. The renter undertakes to comply with all official entry, exit and access authorisations.

In case of offence against cross border and territorial restrictions all protections lose their validity. Only the protection from the liability insurance in accordance with the conditions of the international insurance card remains valid.

Vehicles considered Luxury Cars may not leave Spain unless expressly authorized in writing by the lessor.

In case of offence against cross border and territorial restrictions all liability restrictions lose their validity. Only the protection of the liability insurance remains.

It is not allowed to move the vehicle from the mainland to any island and vice versa and/or between islands, as well as to Ceuta and Melilla, unless expressly authorized in writing by the lessor.

A fee is charged for permission to travel abroad in accordance with the above-mentioned territorial restrictions. This fee is in addition to the one-way fee in case of a one-way rental.

One-way-rentals within Sixt locations in Spain are allowed under conditions depending on tarif.

One-way rentals from/to the Spanish Islands are not allowed.

International one-way-rentals are only allowed for selected countries, depending on the current tarif.

In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.

Navigation systems and Android Auto / Apple Car Play are guaranteed to be available when booking.

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.

Baby seats, child seats and booster seats for children are guaranteed to be available if a booking is made.

Deliveries and collections are available at the local rental station subject to a fee.

This service is available on request for an additional commitment fee outside opening times at selected locations.

Surcharge personal address For delivery to or collection from an address that is not an official company location of the customer (e.g. private or hotel address), a surcharge of 10.00 EUR will be levied in addition to the collection/delivery fee. If applicable, the fee is not yet due at the time of reservation, but only at the start of the rental.

The Priority Service is only offered at Palma de Mallorca Airport as well as Málaga Airport and can be booked on request for an additional fee. The following services are included, among others: Access to Diamond Lounge or Diamond counter area, premium parking spaces and vehicle instruction on request. Only according to availability and for selected vehicle groups.

The luggage service will just be offered at Majorca Airport. The customer's luggage will be picked up at the baggage claim and brought directly to the rented vehicle. In the meantime the customer has access to the Premium Service offered in the Diamond-Lounge.

If the vehicle has not been returned in a completely refuelled state, and if you have not booked the "Erste Tankfüllung/ Batterieladung" (Prepaid fuel/Prepaid charge) or "Fuelling/Charging service" extras, Sixt will charge you the fees in accordance with the tariffs applicable upon rental, for the fuelling of the vehicle and for fuel. The respectively valid tariffs are available at the Sixt branches.

"Erste Tankfüllung/Batterieladung" (Prepaid fuel/Prepaid charge): You can purchase the "Prepaid fuel/Prepaid charge" extra at the comparable fuel station price and thereby return the vehicle without a full fuel tank. In this case, you will not be charged any additional refuelling costs in accordance with the above paragraph. Please note that unused fuel will not be reimbursed.

We record the charge level of electric vehicles both at handover and return. If the charge level of the electric vehicle at handover was above 80%, the renter is required to return the vehicle with a charge level of at least 80%. If the charge level of the vehicle at handover was below 80%, the renter is required to return the vehicle with a corresponding charge level. If the electric vehicle is returned with a lower charge level, a fee per kWh of missing battery capacity shall apply. The applicable rates are available at the Sixt stations.

Prepaid fuel/Prepaid charge: You can purchase the optional extra "Prepaid fuel/Prepaid charge" at a price equal to that at a comparable charging point and return the vehicle at a lower charge level. In this case, you will not be charged any of the additional charging costs set out in the preceding paragraph. Please note that unused capacity will not be refunded.

Fuelling/Charging service: Subject to availability at the relevant station, you can book our "Fuelling/Charging service" at the price quoted and return the vehicle at a lower charge level. In this case, in addition to the above charge, you will only be charged the price for the kWh required to fully charge the batteries at a comparable charging point. This is always calculated up to the level of charge at which you received the vehicle.

A premium location fee occurs for rentals at airport and train stations.

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

As a flexible mobility partner, we adapt to your plans subject to availability. Please inform us of any changes to your plans during the rental period by calling +34 871 18 06 34 or directly at one of our numerous branches. As far as possible for us, we will adjust the rental agreement with the help of our staff. In addition to fees arising from the modification (e.g. extra days / different return location), we charge a handling fee of EUR 5.00 per modification process for changes made to the return date, return time or return location. Alternatively, you have the option to waive the handling fee for rental changes at your SIXT station when picking up the rental car for a service fee of EUR 3.00. If you do not inform us of your intended rental changes, the following service fees will be charged:

If you return your vehicle before the end of the agreed rental period, we will charge the rental price in accordance with the rental agreement. If the vehicle is returned more than two days before the end of the agreed rental period, you will receive a partial discount for the unused rental days.

When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.

If you return the vehicle later than agreed in the rental agreement, extra days or additional hours may be charged due to the rental extension. If you do not inform us about the rental extension, we will charge an additional service fee of max. EUR 29.05 for the Flexi Return service.

If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of max. EUR 39,99 if we have not been informed of the changes to the rental contract in advance.

One month corresponds to a period of 30 days. Depending on your selection at the time of booking, a minimum term of 3 months, 6 months, or 12 months applies. The selected minimum term will be displayed to you during the online booking process before you complete your order and will be listed as binding in the booking confirmation email. Returning the vehicle before the end of the minimum term does not result in early termination of the contract. Upon expiration of the minimum term, the contract is automatically extended for additional 30 day periods. As a private customer, you are entitled to terminate the contractual relationship by returning your vehicle to a Sixt location. The return of the vehicle constitutes ordinary termination, effective as of the end of the 30-day billing period in progress on the return date.

Certain regulations apply to the minimum age and driving licence possession in the Sixt+ Auto subscription. In principle, the minimum age for each driver is 18 years (driving licence possession for at least 1 day). A deviation of the minimum age is possible depending on the vehicle.

A young driver surcharge of 79.99 EUR per month is charged for drivers under 23 years of age.

A one time only sign-up fee is charged per contract. The amount of the sign-up fee is shown during the reservation process.

Sixt vehicles have a limited holding period and mileage. Therefore, Sixt has a right to exchange the vehicle delivered to you during the contract period when a certain holding period or mileage is reached. If a vehicle exchange is necessary, you will be contacted in time by the station and are obliged to return the vehicle to the specified Sixt station on the agreed date. You will receive an equivalent replacement vehicle for the exchange.

A service fee of 500.00 EUR will be charged if the vehicle is not returned in time for the specified exchange date.

An exchange of the vehicle for another vehicle model is possible on request, subject to availability. The fee is 49,00 EUR per customer-initiated exchange process and applies regardless of whether it is a vehicle model from the same or a higher / lower vehicle category. If you change to a vehicle model from a different category than the one booked, the following applies to adjust the regular fees: 1. A change to a higher category results in the higher category being charged for the entire started 30-day billing period. 2. A change to a lower category only leads to a price adjustment in the following 30-day billing period.

Free replacement car in the event of accidental damage caused by yourself. For a monthly fee of EUR 14.99, with a SIXT+ subscription contract you can be sure that even in the unlikely event of a self-inflicted accident you will remain mobile with a replacement vehicle. You don't have to wait for your subscription vehicle to be repaired and are immediately mobile.

You´ve had a self-inflicted accident and have missed to book the Replacement car guarantee beforehand? In this case you can still remain mobile with your Sixt+ subscription. For a one-time fee of EUR 199.00 (per replacement car request), we immediately provide you with a replacement car. Hence, you can continue your subscription right away without having to wait until the damaged vehicle has been repaired.

You are entitled to drive the vehicle provided in Spain. Use of the rental vehicle abroad in certain countries (see the section "International travel and entry restrictions" in this general rental information) is possible against payment of an additional fee of 19.99 EUR in the form of a monthly surcharge on the contractually agreed rental price. Use abroad, beyond the countries falling within zone 1, is prohibited. For each violation a contractual penalty of 150.00 EUR will be charged.

At the end of a month you will be asked to enter the current mileage of the vehicle. This information can be entered directly via the app. If you should not comply with the entry once, we will charge you a handling fee of 9.99 EUR. For each additional report of the current mileage not received in time, we will charge you 19.99 EUR.

Notwithstanding the possibility to terminate the contract at any time by returning the vehicle at any Sixt station, the customer will announce the return of the vehicle via the Sixt app at least 7 days before the end of the current billing period and a binding return date at a Sixt station will be agreed. There is an additional service fee of 39.99 EUR if - you do not arrange a return date and return the car unannounced to a Sixt station or - you agree on a date for return, but do not take this date or - you agree on a return date, but then return the vehicle at a different Sixt station than the one specified in the return date. Please note that you will not receive a refund for unused rental days.

All rates are inclusive of VAT (if VAT incurs). For corporate customers with individual agreements alternative prices and regulations can apply.