Car and Van Vehicle Information

There are a few general things you should know about our vehicles before you rent with SIXT. Maybe you’re wondering whether your pet is allowed in the vehicle, or if we allow smoking in our fleet. If you are a first-time renter, perhaps you would like to know whether the car rental comes with a full tank of gas or what you should look at before you get behind the wheel and drive off. We have answers to those questions, and others, on this page.

Is smoking permitted in the Sixt rental vehicles?

No, SIXT maintains a 100% smoke-free fleet in the US and any type of smoking (pipe, cigarette, cigar) is prohibited in all SIXT vehicles. Just as renters are assessed a fee for cleaning the car's interior for excessive stains, dirt or soiling attributable to the renter’s use, customers will be assessed an additional charge if the car smells of smoke when it is returned.

Are pets allowed in the car?

Pets are allowed in rental vehicles. Customers must return their rental car in clean condition and free of pet hair to avoid cleaning and detailing fees.

Can I add snow chains to the rental car?

Whereas snow chains are not available nor can be placed on rental vehicles in the US, SIXT offers them in most of the other European countries, like Germany, Austria and Switzerland (subject to availability). A specific vehicle option such as 4-wheel drive can be booked if you are interested. Please contact us to find out if this is available at your pick up location. 

Can I take the vehicle out of the state of rental?

Territorial restrictions apply depending on the state where the rental takes place. For further information please visit this page.

What does the 4 letter code (E.g. CDMR) next to the vehicle I choose mean?

The 4 letter code you see next to the vehicle you choose is known as an ACRISS code and is used as an industry standard in classifying rental vehicles by their size/specification. For further information please visit the ACRISS website.

Can I choose a specific make and model of car after making my reservation?

Specialty car categories such as the Mustang GT will be guaranteed since they only contain one car model. Examples of other specialty car groups can be found here. When reserving non-specialty vehicles, you are reserving the car group and not a specific model.

Can vehicles be delivered?

SIXT offers delivery/collection service from specific locations only. For locations that offer this service, please contact us at [email protected].

What should I do if I have an accident or breakdown?

Before you start driving, take a few moments to familiarize yourself with the vehicle's equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don’t wait until the fuel warning light goes on to think about buying gas, especially if you don’t know how far it is between gas stations. If, in the unlikely event that an emergency light illuminates on your control panel, don’t ignore it. Use good judgment about whether you can get back to our location safely and don’t hesitate to call our toll-free 24-hour roadside assistance in the U.S. at +1 888 749 8227 and please fill out our incident/damage form.

If, in the unlikely event that your car malfunctions on a major thoroughfare, lock the doors, turn on the hazard lights and, if you have a cell phone, call the police or, in the US, phone the 24-hour roadside assistance at +1 888 749 8227 and please fill out our incident/damage form. Do not leave your vehicle. Wait in the car for service or the police to arrive. Accepting help from strangers, no matter how well intended, is not a good idea unless you can’t call for help and they can.

If you happen to lock your keys in the vehicle, lose your keys or run out of gas, you may be assessed a service charge depending on the nature of the incident. To avoid those service charges, you can book extended roadside protection after choosing your preferred rental car. All services need to be ordered by a direct claim with the SIXT 24-hour Roadside Assistance team as they are responsible for determining the type and extent of service required. You also are responsible for any and all loss of or damage to the rental vehicle resulting from causes including but not limited to collision, rollover, vandalism, theft, seizure, flood, fire, hail or other acts of nature. Please phone the 24-hour roadside assistance at +1 888 749 8227 as necessary and please fill out our incident/damage form.

What if I am not at fault for the accident/damage?

Ensure that you get the other party's contact information so we may pursue them and/or their insurance company on your behalf for damages. Please note that our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage.

How can I obtain a Sixt incident/accident report?

Please check the glove box of the rental vehicle; or you can download the form here. We ask that you also maintain a copy of your completed accident/incident report for future reference.

Does Sixt have a lost and found?

Yes! To inquire about a lost item, please click here to learn more about our lost and found.