What a great experience it has been! We used several car rental companies over the years in various countries but none were particularly satisfactory so we decided to try out Sixt for a 2 weeks rental.
The moment we stepped into the Sixt office at St Pancras International, I was greeted by Mr Ansar S., Senior Sales Agent. He was not only helpful and friendly, he showed great empathy to our needs and concerns.
We had booked a BMW 1-series and but since it was not available that morning, he tried to offer us a free upgrade to a Peugeot. After explaining to Ansar that we prefer to stick with a BMW as it is going to be a 14 day rental, he gave us a pleasant surprise by giving us a free upgrade to BMW 3 series.
From our many experiences with other car rental companies, you rarely get the car you booked and they will simply trot out the company line: “We can only offer you similar vehicles in the same category” and begin to upsell you with “Today, we can only offer a level up vehicle but you have to pay the difference…”.
We have been on the road now for 9 days and thanks to Ansar’s outstanding customer service to ensure we get a great car, we can’t be happier!! Thank you Ansar and Thank you Sixt for hiring such a talent!