The pick-up was chaotic which was to be expected on a Friday afternoon during holiday season. They tried to give us a MINI instead of the booked VW Golf size car. Not acceptable and after more waiting they gave us a car which was actually pretty nice. The parking garage is a maze and no one is there to show you where to go. Please note that none of the Stockholm cars have spiked tires, we drove up north and almost crashed the car on multiple occasions as the winter tires where pretty bad.