Excellent service. The gentleman at the counter (couldn't catch his name) went out of his way to help me and my wife. I had accidentally booked a different city for car pick up (in place of Grenoble). He arranged a car for me in the same category without any fuss, called agency where I had accidentally booked, spoke on my behalf and got me full refund for incorrect booking. Despite all this screw up at my end, he was able to get me a car, cancel other booking and hand over keys in 15 minutes flat. Quite impressive. Stating the obvious - car was in very good condition