In order to register your agency with Sixt please refer to the section Agency Application and download the application form.
Please fill in your agency information, attach a company stamp and send the form to email@example.com. Our travel agency team will create an account for you and will send you an e-mail with your agency data as well as further information on how to book our products.
If your agency moved and has a new addresses please send an e-mail to our travel agency team (firstname.lastname@example.org) with )your new address. Our team will upload the new information in our system.
If your agency has a new company name please fill in a new travel agency application form and send it to our travel agency team (travelagency@sixt,com).
If you wish to change a booking on behalf of your customer you can do so in the agency login by clicking on "Rebooking" and entering the reservation number and security code.
Once you made the necessary changes please confirm and save the reservation.
You can also change existing bookings in the GDS system you used. Further instructions on how to amend reservations can be found here.
In order to change reservations which include a limited or full credit voucher please contact our agency team (email@example.com). If you make changes to a booking including a voucher, the voucher will be deleted from the booking.
Pre-paid bookings can be changed until up to one hour before the scheduled pick-up. A fee of 20€ is applicable for any rebookings plus any difference in price between the original price and the new price. No refund can be granted should the new price be lower than the original one.
An exception is Sixt holiday. Sixt holiday bookings can be rebooked free of charge. However, no refund can be granted if the new price is lower than the original price.
Reservations can be cancelled in the agency login by clicking on "Cancellation" in the menu, entering the reservation number and security code and by confirming the cancellation.
For bookings in GDS the reservation can be cancelled in the respective GDS system. Detailed instructions on how to cancel a reservation in GDS can be found here.
If your customer has to cancel a whole trip please also cancel the rental car reservation. Our branch staff might have to re-organize the vehicles at the branches to accommondate each customer's reservation and desired vehicle. Cancelling reservations which are not needed helps to better plan our fleet and availability for your customers who actually need the vehicle.
For pre-paid bookings the rental amount for the first three days including extras and charges cannot be refunded. The amount of the prepayment that exceeds the rental charge of three rental days including any extras and charges shall be refunded within ten working days of the cancellation
An exception here is Sixt holiday. If the Sixt holiday booking is cancelled before the scheduled pick-up the rental amount will be refunded in full.
Commissions are paid once a month by one of our payment providers, Paymode-X and Onyx.
Commissions are either paid by check or bank transfer, depending on the setting of your account. The payout via check can take a couple of days since they have to be mailed to your agency.
If you receive your commission via check please make sure that Sixt always has your updated address.
Depending on the country your agency is based in your commission will either be paid out by Paymode-X or Onyx, check or bank transfer.
Please reach out to your local travel agency contact and ask for the registration manual in case you have not received it yet.
Alternatively you can also send an e-mail to our travel agency team (firstname.lastname@example.org) and ask for the registration manual.
You will receive a commission for rentals for Sixt holiday, for our travel agency rates (Comfort, Advanced and Basic package) as well as on public rates.
Commissions are only paid for reservations which were converted into a rental agreement. This means that if a customer does not show up at the branch and does not pick up the vehicle, no commission will be paid for this reservation.