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What is the buffer time?

Why should I enter my flight number?

What are airport transfers and how do I book one?

Do you track private flights?

What are hourly rides and how does it work?

How many kilometres / mileage is included in a booking by the hour?

How much luggage is allowed?

What are the differences between the booking classes?

I need a black limousine. What booking class can I book?

How are the ride prices calculated?

Which currency is used?

How do I redeem a voucher code for my booking?

I added a voucher and cancelled the booking. Can I stil use it on another booking?

Can I add a voucher to an existing booking?

Do you track train numbers?

Can I take my pet with me in the car?

Can I ask for a specific car model?

I am travelling with children. Can you provide child seats?

Can I add special requirements?

How to change a booking?

Cancelling a reservation

Driver Assignment

Driver Contact & Information

What language/s do the drivers speak?

What to do in case of flight cancellations or diversions.

Meeting with the driver

Driver Waiting Time

I am running late for my pickup.

I cannot find my driver.

Extending the ride

Can I eat or drink in the vehicle?

I need to change the billing adress on my invoice. How can I do that?

I was charged a different amount than shown in the booking confirmation?

When do I receive my invoice?

Why was I charged twice for my ride?

What can I do if I have lost something in the car?

What can I do if I am dissatisfied with the provided service?

Which frequent traveler program does SIXT ride partner with?

I have not received any points or miles for my ride yet!

How many points and miles can I collect per ride?

How can I add my frequent traveler program membership?

Can I earn frequent traveler points and miles if I book for someone else?

How does the AmEx benefit for SIXT ride work?

Can I use my AmEx ride credit to book taxi rides?

I have enrolled for the American Express Benefit. How can I see that it is activated?

How does the AmEx benefit for SIXT ride work?

Can I use my AmEx ride credit to book taxi rides?

I have enrolled for the American Express Benefit. How can I see that it is activated?