CANCELLATION

Destination Booking

Free: up to 60 minutes before departure

50% of the fare: up to 30 minutes before departure

75% of the fare: up to 1 minute before departure

100% of the fare: from the start of the booked trip

Book by the hour:

Free: up to 12 hours before departure

50% of the fare: up to 6 hours before departure

75% of the fare: up to 3 hours before departure

100% of the fare: fewer than 3 hours before departure

Book by the hour Sightseeing Tour:

Free: up to 24 hours before departure

100% of the fare: fewer than 24 hours before departure

*Country-specific deviations

EGYPT

Free: up to 60 minutes before departure

50% of the fare: up to 31 minutes before departure

100% of the fare: fewer than 31 minutes before departure

CHINA (Hongkong, Shenzhen, Shanghai, Beijing, Guangzhou)

Free: up to 4 hours before departure

100% of the fare: fewer than to 4 hours before departure

CHINA (Chengdu, Tianjin)

Free: up to 6 hours before departure

100% of the fare :  fewer than to 6 hours before departure

CHINA (Macau), NETHERLANDS Electric Cars

Free: up to 12 hours before departure

100% of the fare: fewer than to 12 hours before departure

SPAIN - Minibus Ibiza + Tenerife

Free: up to 24 hours before departure

100% of the fare: fewer than 24 hours before departure

GERMANY Shuttle (Regensburg Airport)

Free: up to 48 hours before departure

50% of the fare: up to 13 hours before departure

75% of the fare: up to 1 minute before departure

100% of the fare: from the start of the booked trip

TYROL/SOUTH TYROL Shuttle  

Free: up to 48 hours before departure

100% of the fare: fewer than 48 hours before departure

FRANCE Moto Taxi

Free: up to 60 minutes before departure

100% of the fare: fewer than 60 minutes before departure

Metered service (Taxi)

Cancellation before ride is dispatched

If a booking request is cancelled by the User before the request is dispatched, no cancellation fee will be charged.

Cancellation after the ride has been dispatched

If the booking request is cancelled by the User after the request is dispatched, a cancellation fee might be charged according to local laws and regulations or according to the Service Provider’s Terms and Conditions.

Transportation Network Service:

Cancellation before ride is dispatched

If a booking request is cancelled by the User before the request is dispatched, no cancellation fee will be charged.

Cancellation after the ride has been dispatched

If the booking request is cancelled by the User after the request is dispatched, a cancellation fee might be charged according to the Service Provider’s Terms & Conditions.

WAITING TIME ON PICK-UP 

Free waiting time for all pick-up locations except the airport:

15 minutes from the agreed pick-up time.

Free waiting time for airport pickup (only if flight number is given):

Economy light: 30 minutes, starting from actual landing.

All other booking classes: 60 minutes, starting from actual landing.

If no flight number was specified when booking, the regular waiting time of 15 minutes applies, regardless of the actual arrival time.

*Country-specific deviations

Free waiting time for all pick-up locations except the airport:

EGYPT, GERMANY Shuttle, FRANCE Moto Taxi, TYROL/SOUTH TYROL Shuttle, USA NYC – Curb

10 minutes from the agreed pick-up time.

Free waiting time for airport pickup (only if flight number is given, if no flight number was specified when booking, the regular waiting time applies, regardless of the actual arrival time.):

EGYPT

30 minutes, starting from actual landing.

CHINA, NETHERLANDS Electric Cars, GERMANY Shuttle (Regensburg Airport),

TYROL/SOUTH TYROL Shuttle

60 minutes, starting from actual landing.

FRANCE Moto Taxi

20 minutes, starting from actual landing.

SPAIN - Minibus Ibiza + Tenerife

15 minutes, starting from the end of the baggage claim.

USA NYC – Curb

15 minutes, starting with the information of the passenger to the service provider that he is ready for pickup. 

Free waiting time for Metered Service (Taxi):

Waiting time or extra time shall be charged at the rate determined by the local statutory taxi fare laws and regulations or according to the Service Provider’s Terms and Conditions.

Free waiting time for Transportation Network Service:

Waiting time or extra time shall be charged at the rate determined by the Service Provider’s Terms & Conditions.

Extension of waiting time for all pick-up locations:

Destination Booking:

The passenger can ask the driver for additional waiting time. Extending the waiting time cannot be guaranteed. The driver will decide whether this is possible or not, depending, for example, on his future journeys on his schedule. The following costs are incurred: 0.55 EUR/USD/GBP per minute plus tax. These charges are incurred in the currency in which they were booked.

Book by the hour:

The book by the hour booking starts with the arrival of the customer or after the waiting time has elapsed; the driver will stay booked for the passenger for duration of the reservation. 

*Country-specific deviations

CHINA (Hongkong, Macau)

62 USD per hour plus tax, extension only possible in hourly intervals.

CHINA (Shenzhen, Shanghai, Beijing, Guangzhou, Chengdu, Tianjin)

30 USD per hour plus tax, extension only possible in hourly intervals.

GERMANY Shuttle, TYROL/ SOUTH TYROL Shuttle, SPAIN - Minibus Ibiza + Tenerife,

Individually extending the waiting time is not possible.

FRANCE Moto Taxi

The waiting time can be extended in 5 minutes blocks. Each newly started 5 minute block is charged 5.00 EUR/USD/GBP per minute plus tax. These charges are incurred in the currency in which they were booked.

USA NYC – Curb

Additional waiting time is charged in 15 minute blocks at 10 EUR/USD/GBP per minute plus tax. These charges are incurred in the currency in which they were booked.

MEETING POINT WITH THE DRIVER FOR AIRPORT PICK-UP

(only if flight number is specified)

Outside the baggage claim area at the gate assigned to the specified flight number, unless Sixt communicates otherwise. The driver will be holding a pickup sign with the name of the passenger. If the driver cannot be found, please contact the driver or Sixt at +49 30 340 440 440.

 

*Country-specific deviations

NETHERLANDS Electric Cars

The driver shall be contacted via the phone number received before ride start, after customs have been passed. After leaving the arrival hall, the driver will be waiting at the Schiphol Plaza Meeting point. If the driver cannot be found, please contact the driver or Sixt Service Hotline at +49 30 340 440 440.

USA NYC – Curb

After arrival and passing through baggage claim and customs, the passenger is required to call the number indicated in the booking confirmation email to indicate that they are ready to be picked up by the service provider. The driver will meet the passenger at the agreed side of the road. If the driver cannot be found, please contact the driver or Sixt Service Hotline at +49 30 340 440 440.

GERMANY Shuttle(Regensburg Airport)

The passenger must arrive at the transportation service provider's counter at MUC airport immediately after the flight has landed in order not to lose their right to transport. If it is not possible for the passenger to go to the service provider's counter for whatever reason, the user or passenger must inform the service provider by calling +49 941 22 22 0. There may be waiting times of up to 45 minutes due to additional passengers getting in. There may be longer waiting times if flights are early or delayed.

TYROL/SOUTH TYROL Shuttle

The passenger must arrive at a MUC airport transfer desk within 60 minutes of the flight landing in order not to lose their right to transport. In an emergency, passengers can also use the free in-house telephone at the airport (92971 in Terminal 1 and 92972 in Terminal 2). At any other airport, the passenger can contact the service provider on +43-512-58415. There may be waiting times due to additional passengers getting in.

STOP-OFFS

Destination Booking:

Stop-offs are possible if the request is indicated in the "Special requirements" field under PASSENGER DETAILS and confirmed in writing by the travel service provider. A spontaneous stop-off on site will be possible only with the driver's agreement. For stop-offs, additional kilometre charges and additional waiting times may apply, see Additional kilometres and Waiting Time at Pickup sections.

Book by the hour:

The driver can be informed of any desired stop-offs directly on site. If you have a specific wished route when booking, please share it under "Special requirements" in PASSENGER DETAILS. As long as the stop-offs are within the booked time window, no additional fees will be charged. However, additional kilometre fees may apply, see Additional kilometres section.

 *Country-specific deviations

GERMANY Shuttle, TYROL/SOUTH TYROL Shuttle, SPAIN - Minibus Ibiza + Tenerife

Stop-offs are not possible.

FREE KILOMETRES

Destination Booking:

All the kilometres necessary to make the booked Destination trip.

Book by the hour:

If the ride ends in the same city as started, all kilometres/ miles are included. If the ride does not end in the same city as started, all kilometres/ miles during the booked time period are included. For the return of the car and driver to the origin 1 EUR/GBP/CH/USD plus taxes per kilometre/ mileage will be charged, considering the shorted distance between destination and origin.

*Country-specific deviations

CHINA (Hongkong, Macau)

Start and end addresses in different cities include the following kilometres per hour: 1-6 hours 50km/hour, 8-10 hours 100km/hour

CHINA (Shenzhen, Shanghai, Beijing, Guangzhou, Chengdu, Tianjin)

Start and end addresses in different cities include the following kilometres per hour: 1-4 hours 50km/hour, 5 hours 62.5km/hour, 6 hours 75km/hour, 7 hours 87.5km/hour, 8-10 hours 100km/hour

If the included kilometres/ mileages are exceeded, additional kilometres/ miles will be charged according to section CHANGES TO BOOKING - Additional Kilometres/ mileage.

CHANGES TO BOOKING

Extending the booking period for booking by the hour

In order to extend the booking, the customer must inform Sixt and receive a confirmation before starting the journey. If you would like to spontaneously extend it on site, the driver will decide whether this is possible depending on connecting trips.  It is only possible to extend it in 1 hour blocks for a fee.

Additional Kilometres/ mileage 

The following is charged per additional kilometre/mileage:

Total price of the booking / originally booked distance = fee per additional kilometre/ mile

For example:

50 EUR/10 KM = 5 EUR per additional kilometre/ mile

These fees will be charged to the passenger after the journey. If there are tolls within the area of the additional kilometres, the passenger must pay these him-/herself.

*Country-specific deviations

CHINA (Hongkong, Macau)

Per additional kilometre: 2 USD/km plus applicable taxes.

CHINA (Shenzhen, Shanghai, Beijing, Guangzhou, Chengdu, Tianjin)

Per additional kilometre: 3.50 USD/km plus applicable taxes.

Additional Kilometres/ mileage for metered service (Taxi) bookings:

Extra kilometres / mileage shall be charged at the rate determined by the local statutory taxi fare laws and regulations or according to the Service Provider’s Terms and Conditions.

Additional Kilometres/ mileage for Transportation Network Service bookings:

Extra kilometres / mileage shall be charged at the rate determined by the Service Provider’s Terms & Conditions.

EXTRA COSTS DURING THE RIDE

Any extra costs that may incur during the ride, will be charged after the ride to the method of payment the original booking was made with. The booking customer is responsible for the resulting extra costs.

NONCONCLUSION OF THE RIDE 

Passenger does not turn up

If the passenger does not arrive at the agreed pick-up location without cancelling the booking within the free waiting period after the agreed pick-up time and if they cannot be reached via the telephone number stated in the booking, this will be regarded as non-appearance. In this case, the journey will be invoiced at 100%.

Driver does not turn up

If the driver does not arrive, the passenger must contact the driver directly. The passenger will always receive the telephone number by SMS at least one hour before departure and through the Sixt app. If the driver is not available, please contact the Sixt Service Hotline at +49 340 440 440 and we will find an alternative solution for the transfer.

Passenger prevents transport

If the passenger decides to refrain from a journey because the driver refuses special services (e.g. transport of children, animals, bulky luggage), which the transport service provider previously did not agree to, the total amount of the fees agreed for the journey remains payable, less any expenses saved.

Refusal of the ride by the driver

The driver may refuse to carry out the journey if the passenger does not comply with the rules in the vehicle or if he or she suspects that the person booking or the passenger is part of an illegal organisation or uses the services in an illegal manner or for illegal purposes.

NUMBER OF PASSENGERS AND LUGGAGE 

The number of passengers and luggage permitted varies between booking classes. The current details are displayed when you select the booking class while booking.  Special terms regarding luggage apply to shuttle bookings:

Free of charge Baggage:

GERMANY Shuttle (Regensburg Airport), SPAIN - Minibus Ibiza + Tenerife

One suitcase and one hand luggage per passenger are included free of charge.

TYROL/SOUTH TYROL Shuttle

Two suitcases, one sports bag, and one hand luggage are included free of charge per passenger.

Additional Baggage:

SPAIN - Minibus Ibiza + Tenerife

15 EUR incl. taxes/ per piece of luggage.

GERMANY Shuttle (Regensburg)

9 EUR incl. taxes/ per piece of luggage.

TYROL/SOUTH TYROL Shuttle

10 EUR incl. taxes/ per piece of luggage.

GENERAL INFORMATION

Rules in the vehicle

The following rules apply to every trip:

• No smoking in the vehicle
• Seat belts must be worn
• Vehicle must be treated with care

In the event of non-compliance with these rules and inappropriate behaviour such as vandalism and activities that make the driver feel unsafe or uncomfortable, the total amount of the agreed fees remains payable, less any expenses that may have been saved. Additionally, the service provider may claim compensation from the user or passenger for the necessary repair of damage to the vehicle or cleaning dirt in the vehicle caused by the passenger that exceeds the usual level.

Vehicle & Booking classes

The vehicle pictures shown on the platform serve exclusively to illustrate the different vehicle classes that belong to the individual car categories. Please take into consideration that any of these vehicles could be assigned to your reservation when choosing the desired category. The availability of some vehicle’s classes may also vary depending on the booking location.

Transport of children, animals, and excess luggage

This information must be entered in the "Special requirements" field under PASSENGER DETAILS when booking.  If you would like a child seat, the age, height, and weight of the child are required. If this information is not included in the booking, the trip may not be carried out due to safety regulations depending on the legislation of the country in which the trip takes place. The trip will be fully charged.

METERED SERVICE (TAXI)

General Terms & Conditions 

If the user had to accept the Service Provider’s Terms & Conditions during the booking process, in order to book a transportation service, where the Booking Conditions set hereunder are incongruous with the Service Provider’s Terms & Conditions, the Service Provider’s Terms & Conditions supersede. The Terms & Conditions, as well as the Privacy Policy, applicable to the use of the Sixt Ride-Platform by the User apply simultaneously.

Reservation Services 

In most cases, the User will not incur in any reservation fees by Sixt Ride, the Service Provider or any third-party software provider. However, shall the User be subject to a reservation fee by Sixt Ride, the Service Provider or a third-party software provider, the estimated price displayed during the booking process will be inclusive of such reservation fee.

Estimated Fare 

Please note that Sixt Ride is a service that connects Users with taxi drivers and/or operators or Transportation Network Companies and/or Transportation Network Drivers and does not set its own fares.

Taxi Operators and/or Taxi Drivers might be bound by the applicable laws and regulations of the jurisdiction where they provide taxi services. In certain jurisdiction, Taxi Operators and/or Taxi Drivers might be able to set their own fares according their own Terms & Conditions. Therefore, the taxi fare rates, including any extra charges or surcharges, might be determined by local taxi laws and regulations in their jurisdictions where they operate or the Service Provider’s Terms & Conditions. The taxi fare rate displayed during the booking process is an estimation based on estimated distance and time. The actual fare is based on individual factors, such as the route taken, traffic, waiting times at traffic lights, and any statutory extra charges applied to the Service Agreement according to local laws and regulations or to the Service Provider’s Terms & Conditions. The local statutory fares and surcharges may be found online in official publications by public authorities and/or inside taxi vehicle. The User may also inquire directly the Service Provider about the fare applicable to the Service Agreement.

TRANSPORTATION NETWORK SERVICE

General Terms & Conditions 

If the user had to accept the Service Provider’s Terms & Conditions during the booking process, in order to book a transportation service, where the Booking Conditions set hereunder are incongruous with the Service Provider’s Terms & Conditions, the Service Provider’s Terms & Conditions supersede. The Terms & Conditions, as well as the Privacy Policy, applicable to the use of the Sixt Ride-Platform by the User apply simultaneously.

Reservation Services 

In most cases, the User will not incur in any reservation fees by Sixt Ride, the Service Provider or any third-party software provider. However, shall the User be subject to a reservation fee by Sixt Ride, the Service Provider or a third-party software provider, the estimated price displayed during the booking process will be inclusive of such reservation fee.

Estimated Fare 

Please note that Sixt Ride is a service that connects Users with taxi drivers and/or operators or Transportation Network Companies and/or Transportation Network Drivers and does not set its own fares.

The fare rate displayed during the booking process is an estimation based on estimated distance and time. The actual fare is based on individual factors, such as the route taken, traffic, waiting times at traffic lights, and any statutory extra charges applied to the Service Agreement according to the Service Provider’s Terms & Conditions. The User may inquire directly with the Service Provider about