Rental Information

The renter and all approved drivers must be in possession of a full, valid driving licence and present it together with an identity card or passport while receiving delivery of the vehicle. Furthermore, the following conditions apply depending on the issuing country of the driving licence.

EU Driving Licences Valid driving licences of all EU countries are accepted. All Other Licences Driving Licences printed with non-Roman Alphabet (Arabic, Japanese, and Cyrillic) must be accompanied by a valid International Driving Permit.

Sixt supports Chinese customers with the necessary translations via Sixt WeChat Account or via following link: Link. This or any other kind of valid translation of the driving license can only be accepted if accompanied by the original driving license.

Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.

Corporate customers must specify their VAT identification number.

Certain regulations apply related to minimum age and possession of driver's license which can be found during the booking process depending on the booked vehicle. Basically, the minimum age for every driver in Moldova is 21 years (having held the driving license for at least 1 year). A deviation from the minimum age is possible depending on the vehicle. In Moldova, the following rules apply for the minimum age and possession of a driver's license:

An additional fee will be charged for drivers under 25 and over 70 years.

All credit/debit cards from internationally recognized credit card companies - such as American Express, Eurocard/Mastercard, Visa are acceptable as payment methods.

Diners Club Credit Cards, Discover and JCB cards are not accepted.

Sixt CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid Credit Card.

The payment method must have been issued in the name of the driver. This must be presented at the time of vehicle pick-up. Please note, that payments with credit card may require the PIN of the credit card. The credit card must be valid at least 30 days after the end of the rental agreement.

The full rental amount will be due before the rental begins. Discrepancies may occur on Debit/Credit card transactions due to the daily exchange rate.

Cash payment is accepted in Local Currency (MDL) at the commercial exchange rate.

The use of American Express card as payment will incur a 5% surcharge on the full amount of rental.

An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is determined on collection since the amount is dependent on the car category and protection package: - Maximum Deposit is required for rentals without protection packages and for CDW+TP included. - Minimum Deposit: is accepted for rental with Top and Super Cover CDW and Tire and Glass (TG) protection

Deposit is reduced with 50,00 Euro for rentals with Prepaid Fuel option.

Cash deposit is accepted only in combination with a min. 150,00 Euro deposit on Debit/Credit card for M***, E***, C*** , I***, S*** and min. 250,00 Euro on Debit/Credit deposit for F***, P***.

To hire one of the following vehicles, customers must present two credit cards: L***, X***. Cash Payment is not accepted.

For customer with residence of Rep. of Moldova: Minimum deposit is accepted and cash deposit is accepted for the following car categories: MC**, EC**, EWMR, EFMR.

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. A refund shall not be issued for non-collection, vehicle being collected late or returned early.

Changing booking

Changing Booking A prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability) in return for a booking modification fee of 20,00 EUR. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A change from a prepaid rate to a non-prepaid rate is not possible.

Cancellation

A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: SIXT Moldova, main office at Constantin Negruzzi Blvd 10,MD-2001 Chisinau, Republic of Moldova. 24-Hours: +373 22 00 66 66. Email: reservation@sixt.md

Cancellations or changes made within 24 hours of booking can be completed free of charge, provided the scheduled pick-up time is more than 48 hours away.

No-show

In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

Protection coverage for the vehicle includes Third Party Liability with a maximum cover for personal injuries of 5,000,000.00 MDL (~ 250,000.00 EUR) or 1,000,000.00 MDL (~ 50,000.00 EUR) per injured person; and a maximum cover of 1,000,000.00 MDL (~ 50,000.00 EUR) for material damages.

Excluded from the protection is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim.

The renter or the driver is liable up to the maximum amount of liability for incidents/accidents caused by the driver intentionally or by gross negligence, or damage caused by parking, theft or any damage caused by an unknown third party.

A police record is mandatory for all protections. In case that the driver does not ensure police presence or a police record, the full amount for the damage and/or theft will be charged to the driver irrespective of the kind of the purchased protection. Insurance packages not provide protection for areas considered as a risk territory (Transnistria region).

Damages/losses will be charged by the Damage catalogue available on the counter. The renter is held liable for the vehicle until the vehicle has been checked by a member of SIXT staff.

(Third Party Liability = TI)

Exceptions on limitation of responsibility: a) Damages resulting from accidents/accidents caused by the driver intentionally or by gross negligence, or damage caused by parking, theft or any damage caused by an unknown third party. b) Traffic rules violation: red light, driving on the opposite side of the road, driving under the influence of alcohol or drugs c) Damages of wheels, windows, outside mirrors, wipers, car interior and undercarriage and rented equipment (e.g GPS, WiFi) d) Dirty parts of the car requiring special cleaning by removing the external layer of varnish (eg. through drops of asphalt). e) Rental cars can only be driven on tarred/bitumen or well maintained roads. Only damages caused on tarred/bitumen or well maintained roads are covered by limitation of the responsibility.

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

If LDW is accepted, customer is only responsible for the following amounts: 1,500.00 EUR (M***) 1,800.00 EUR (E***) 2,000.00 EUR (C***) 2,500.00 EUR (I***) 3,000.00 EUR (S***) 3,500.00 EUR (F***) 4,000.00 EUR (P***) 5,000.00 EUR (L***) 6,000.00 EUR (X***)

Excluded from the coverage are damages on tyres and windows.

If LDW is not accepted the customer will be held liable for the full value of the car.

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with reduced excess to reduce/eliminate the Non-Waiverable Responsibility.

If loss damage waiver (incl. theft protection) with reduced excess is accepted, customer is only responsible for the following amounts: 500.00 EUR (M***) 600.00 EUR (E***) 700.00 EUR (C***) 800.00 EUR (I***) 1,000.00 EUR (S***) 1,200.00 EUR (F***) 1,400.00 EUR (P***) 1,600.00 EUR (L***) 1,800.00 EUR (X***)

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to reduce/eliminate the Non-Waiverable Responsibility.

If Loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts: 0.00 EUR

By taking out insurance protection for the interior, liability in the event of soil or damage to the vehicle interior can be reduced to a predetermined deductible or eliminated.

By taking out personal accident protection can also be extended to cover the consequences of an accident.

By taking out PAP the limit of liability is: - 200,000.00 MDL (~ 10,000.00 EUR) for invalidity of the driver, - 50,000.00 MDL (~ 2,500.00 EUR) for decease of the driver. No cover for medical costs.

Tyre and Windscreen Coverage provides cover against the consequences of damages on tires, windscreen, side windows and backwindow.

If TG is not accepted the customer will be held liable for the full value of damages on tires, windscreen, side windows and backwindow. If TG is accepted, customer is only responsible for the following amounts: 0.00 EUR

All Cross Border Rentals are on request, including to Transnistria.

For travels abroad, additional charges may apply and are governed by the respective country of entry and must be requested at the local rental station.

Entry to the Autonomous Republic of Crimea, Donetsk, Kherson, Luhansk, Zaporizhzhia region is prohibited.

Cross Border Rentals are not allowed for car groups P***, L*** and X***.

In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

Ferrying the car is not allowed. In case of offence against all protections lose their validity.

For travels abroad, additional charges may apply (250 EUR) and are governed by the respective country of entry and must be requested at the local rental station.

Accessories are bookable without obligation and subject to availability.

All One-Way Rentals are on request. Please contact the local rental station or reservation@sixt.md.

One-way rentals within Sixt locations in Moldova are allowed under conditions depending on tarif.

All International One-Way Rentals are on request. Please contact the local rental station or reservation@sixt.md.

In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.

Navigation systems are available subject to a fee.

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.

Baby seats, child seats and booster seats are available subject to a fee.

By choosing the driver service a Sixt driver will be supplied for 10 consecutive hours per day in the business hours. Additional hours and services outside business hours are available at the local branch. The customer remains liable for the condition of the vehicle except when the vehicle is physically moved by the Sixt driver.

In the event that Personal Accident Protection (PAP) is not included in the price, it is mandatory to book it.

Driver services are available within respective city limits and any trip outside the city limits will need to be coordinated with the Sixt location in advance. Additional charges for leaving the citylimits may arise and will be charged extra locally. Please contact the local branch for more information.

(Driver Service = DV)

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to Sixt, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee.

If desired, the vehicle will be refuelled according to currently available conditions after returning it to the station.

Alternatively, you may purchase a tankful of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.

Alternatively, you may book a tanking service for a fee and return the tank empty. The refueled liters will be charges at a price that is competitive with local fuel stations additionaly to the prior noted tanking service fee. Subject to availability, at selected stations only.

Deliveries and collections are available at the local rental station subject to a fee.

This service is available on request for an additional commitment fee outside opening times at selected locations.

Wi-Fi is available subject to a fee.

Winter tires and snow chains are available subject to a fee.

During the period of November 1st until March 31 winter tires are mandatory if the roads are covered by snow, ice or glazed frost and will be charged.

Mobile Phone with Local SIM card is available subject to a fee.

The roadside protection is an extended breakdown protection during the rental and protects you against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck. Exclusions: Cost of fuel, battery, keys and tires themselves are not included. Roadside protection and assistance conditions are not valid and applicable outside Moldovan borders.

SIXT Moldova can provide a fast roadside assistance within 8 hours from the moment of receiving a notification. All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance (phone +373 22 006666). They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Sixt within the scope of the Roadside Protection, the renter is liable for such damage.

In case Roadside protection is not accepted SIXT Moldova provide you roadside assistance within 24 hours and administrative expenses for providing road assistance will apply to your Rental agreement.

By choosing the driver service a Sixt driver will be supplied for 9 consecutive hours per day during business hours. Additional hours and services outside business hours are available at the local branch. The customer remains liable for the condition of the vehicle except when the vehicle is physically moved by the Sixt driver. In the event that Personal Accident Protection (PAP) is not included in the price, it is mandatory to book it. Driver services are available within respective city limits and any trip outside the city limits will need to be coordinated with the Sixt location in advance. Additional charges for leaving the citylimits may arise and will be charged extra locally. Please contact the local branch for more information.

The Priority Parking Service can be booked at the airport for a fee. The vehicle is handed over directly at the terminal.

A premium location fee occurs for rentals at airport and train stations.

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

A Loss of Vehicle's Technical Passport Fee applies.

A Loss of Number plate fee applies.

A Lost Of Key Fee applies.

The renter is liable for payment of all traffic/parking fines occurring during the rental.

If the renter has a traffic/parking fine during the rental the renter will be charged an Administration Fee together with the first settlement-proposition.

If the vehicle is not returned by the renter on the agreed date, and if a period of 24 hours elapsed without there being any news regarding the delay, 100,00 EUR per rental will apply.

In the event that the renter exceeds the mileage specified in the rental agreement by more than 500 km a fee of 300,00 EUR per rental will apply.

In case of incident, accident, theft or attempted theft with damages to the car, the renter must obtain the necessary legal documents from the police and present them to SIXT together with the returned car. A charge for accident handling will apply to cover the administration expenses If the renter fails to present police record all protections will be voided. Alternatively, the renter can request SIXT to collect damage records for an additional charge

In case the car requires a special cleaning procedure (i.e. smell removal, animal pollution, spill of liquids etc.) after returning, a cleaning charge will apply.

A Rental Facility Charge applies for rentals in Moldova.

Plans can change. As a flexible mobility partner, we are happy to adapt to your plans. Thanks to our Flexi Return guarantee, you have the freedom to return the vehicle at any time to an authorised Sixt station, regardless of the rental agreement. If your plans change during your hire period, let us know by telephone on +373 22 00 66 66 or in person at any of our stations, and our employees will amend your rental contract. By doing this, we can adapt to your changed plans. This service is, of course, free of charge for you.

If you return your vehicle earlier than agreed in the rental contract, we will charge the rental price according to the rental contract. You will receive a partial discount for the unused rental days.

When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.

If you return the vehicle later, without notifying us, we will bill you EUR 12.00 service fee for the Flexi Return Service. This fee applies in addition to any extra days which might incur due to the rental extension.

If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of EUR 20.00 if we have not been informed of the changes to the rental contract in advance. With our Flexi Return guarantee, you will always have maximum flexibility and cost-efficiency when driving.

20%

All rates are inclusive of VAT (if VAT incurs). For corporate customers with individual agreements alternative prices and regulations can apply.