Rental Information

The lessee and the driver must present a valid driver's license and an identity card or passport while receiving delivery of the vehicle.

To verify the validity of a driving licenses, the original driving license must be presented.

Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.

Foreign national driving licenses in languages other than French/Dutch and issued in a state other than a EU/EEA member state or Switzerland that do not conform with the provisions of Annex 6 to the Convention on Road Traffic dated 8 November 1968 must be affixed to a translation unless the government waives the requirement that the license be accompanied by a translation. The translation must be provided by an internationally recognized automobile association from the issuing state, or a body designated by the government. If the issuing state issues an international driving license it suffices to present the international driving license together with the original driving license without having to provide a translation. Any information concerning the acceptance of driving licenses can be found on the government website of the country concerned.

Sixt supports Chinese customers with the necessary translations via Sixt WeChat Account or via following link: Link. This or any other kind of valid translation of the driving license can only be accepted if accompanied by the original driving license.

Driver's licences from non-EU countries (except Switzerland) are accepted if: a) no visa has been entered in the passport. b) the customer has a visa in his passport and at the time of hire has not been in Europe for longer than 6 months. If he has been in Europe for longer than 6 months, he must present a driver's licence from an EU country.

The customer is responsible to verify that the driver's license is valid in the country were the driver is driving the vehicle.

Certain regulations apply related to minimum age and possession of driver's license which can be found during the booking process depending on the booked vehicle. Basically, the minimum age for every driver is 19 years (having held the driving license for at least 1 years). A deviation from the minimum age is possible depending on the vehicle.

A young driver surcharge applies for drivers under 25 years.

All credit and debit cards as well as digital wallets of internationally recognised credit card companies (Visa, MasterCard, American Express, Diners Club, Discover, JCB), credit cards by China Union Pay, Airplus and Amex BTA/iBTA are accepted as payment methods, whereas all pre-paid cards are not accepted. Cards that have similarities with a prepaid card or in another form are missing the typical characteristics of a credit card (for instance, but not limited to, because the card is linked to a balance on a bank account or because the issuer of the card may reject a payment or authorization with a card ) cannot be accepted as a form of payment. PayPal is accepted for prepaid bookings at selected locations. The use of PayPal and the PayPal website is subject to the applicable PayPal terms and conditions. A credit or debit card must be presented on pick-up of the vehicle to make a security deposit. The renter must be the PayPal account holder. Apple Digital wallet is accepted for Prepaid bookings, and Digital checkout at selected locations. Debit cards or prepaid cards cannot be used for payments via Apple Pay. The use of Apple Pay is subject to the applicable Apple terms and conditions. At pick up of the vehicle customers must either present a credit or debit card or use Apple Pay (if available) at the counter to make a security deposit. The payment method must have been issued in the name of the driver. This must be presented at the time of vehicle pick-up and be valid at this time. The amount that will be debited includes the rental price as well as all additional extras and charges.

All truck vehicle groups can also be hired with a Maestro-/VPAY-Card. Maestro-/VPAY-Card cannot be used to pay for long-term hiring (longer than 27 days).

Sixt CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid means of payment.

Cash Payment is not accepted.

Please note, that payments with credit card may require the PIN of the credit card.

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. A refund shall not be issued for non-collection, vehicle being collected late or returned early.

Booking Modification

The booking may be changed up to one hour before the scheduled beginning of the rental period. There will be a booking modification fee of EUR 29.99 plus any difference between the original rate and the rate applicable to the adjusted rental period. A change from a prepaid rate to a non-prepaid rate is not possible.

Cancellation

A booking can be cancelled before the start of the rental. In the event of a cancellation, a cancellation fee will be charged to the rental advance payment already made, depending on the time of the cancellation. Cancellation fees will in no case exceed the total amount paid in advance. Cancellations prior to the scheduled start of the rental period will incur a cancellation fee of EUR 99. Any remaining prepaid amount in excess of EUR 99 will be refunded.

Cancellations or changes made within 24 hours of booking can be completed free of charge, provided the scheduled pick-up time is more than 48 hours away.

No-show

In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

Booking changes and cancellations can be made online or in writing: Sixt BV, Kruisweg 791, 2132 NG Hoofddorp, Fax: +31 (0)23 5698650, Email: servicedesk@sixt.com

Insurance coverage for the vehicle rented includes Third Party Liability with a maximum cover of EUR 2.27 Mill. for personal injuries and material damages.

Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's licence at the time of the event giving rise to claim.

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

In the event of willful or grossly negligent damage caused, a claim on the agreed fully comprehensive cover (incl. theft cover) can be reduced or lapsed.

If loss damage waiver (incl. theft protection) is accepted, the customer is only responsible for the following amounts: E1100,00 (V), 1250,00 (B), EUR 1250,00 (S), EUR 1750,00 (W).

By adding Personal Accident Insurance or Travel Personal Accident Insurance, cover can also be extended to the personal consequences of an accident. Further information is provided during the booking process or via the following link: Link

The Tyre and Windscreen Coverage provides protection for damages on tyres, windscreen, side windows and the rear window with a deductible of EUR 0.00.

If no glass and tyre cover has been arranged, the leaser shall be liable for up to the full amount of the damage.

The mobility service is an extended breakdown cover during the rental and protects against high service fees and repair costs in the following self-caused events, within national territory and on authorised travel abroad: key locked inside the vehicle, loss of keys, getting stuck, jump start in the event of an empty battery and breakdown due to lack of fuel or electricity.

All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Sixt within the scope of the Roadside Protection, the renter is liable for such damage.

By selecting interior protection, liability can be reduced to a predetermined deductible or eliminated if the vehicle interior is soiled or damaged.

The vehicle selection can restrict travel to certain countries. For a description of these restrictions on admission, the countries are divided into four zones.

Zone I: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Great Britain, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and Vatican

Zone II: Croatia, Czech Republic, Poland, Slovakia and Slovenia

Zone III: Estonia, Hungary, Latvia, Lithuania

Zone IV: All countries that are not in zone I, II or III.

Car groups in the Premium (P***), Premium Elite (U***) and Luxury (L***) categories, Special Cars up to and including Premium Elite (**S*) as well as all vans and trucks may only enter countries in zones I and II.

Vehicles of all other groups may enter in zones I, II and III.

Entry into any country in zone IV is not permitted with any Sixt vehicle.

Leaving the European continent is not permitted. This includes the Spanish exclaves of Ceuta & Melilla. The renter undertakes to comply with all official entry, exit and access authorisations.

The local transport of the vehicle by ferry and by motorail is permitted in compliance with the above-mentioned entry restrictions. Damage to the vehicle during the crossing will be covered according to the protection booked in the rental contract.

In case of offence against cross border and territorial restrictions all protections lose their validity. Only the protection from the liability insurance in accordance with the conditions of the international insurance card remains valid.

A fee is charged for permission to travel abroad in accordance with the above-mentioned territorial restrictions. This fee is in addition to the one-way fee in case of a one-way rental.

In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.

Navigation systems and Android Auto / Apple Car Play are guaranteed to be available when booking.

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.

If the vehicle has not been returned in a completely refuelled state, and if you have not booked the "Erste Tankfüllung/ Batterieladung" (Prepaid fuel/Prepaid charge) or "Fuelling/Charging service" extras, Sixt will charge you the fees in accordance with the tariffs applicable upon rental, for the fuelling of the vehicle and for fuel. The respectively valid tariffs are available at the Sixt branches.

Alternatively, you may purchase a tankful of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.

Fuelling/Charging service: Subject to availability at the respective branch, you can book our "Fuelling/Charging service" at the specified price and thereby return the vehicle without a full fuel tank. In this case, you will only be charged for the subsequently fuelled litres of fuel at comparable fuel station prices, in addition to the above-mentioned fee.

We record the charge level of electric vehicles both at handover and return. If the charge level of the electric vehicle at handover was above 80%, the renter is required to return the vehicle with a charge level of at least 80%. If the charge level of the vehicle at handover was below 80%, the renter is required to return the vehicle with a corresponding charge level. If the electric vehicle is returned with a lower charge level, a fee per kWh of missing battery capacity shall apply. The applicable rates are available at the Sixt stations.

Prepaid fuel/Prepaid charge: You can purchase the optional extra "Prepaid fuel/Prepaid charge" at a price equal to that at a comparable charging point and return the vehicle at a lower charge level. In this case, you will not be charged any of the additional charging costs set out in the preceding paragraph. Please note that unused capacity will not be refunded.

Fuelling/Charging service: Subject to availability at the respective branch, you can book our "Fuelling/Charging service" at the specified price and thereby return the vehicle without a full fuel tank. In this case, you will only be charged for the subsequently fuelled litres of fuel at comparable fuel station prices, in addition to the above-mentioned fee.

Sack barrows, dolly trolleys, load-securing straps, packing covers, adhesive tape and removal boxes are subject to availability.

Deliveries and collections are available at the local rental station subject to a fee.

This service is available on request for an additional commitment fee outside opening times at selected locations.

Standard corporate charge if no special fee is agreed: A charge of EUR 22.23 applies. The fee includes 10 km, each additional kilometer will be calculated with EUR 0.59.

A premium location fee occurs for rentals at airport and train stations.

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

If the renter has a traffic/parking fine during the rental, the renter will be charged an Administration Fee together with the first settlement-proposition.

For the processing of traffic and regulatory violations, possession violations and other violations of the law, Sixt charges a lump-sum expense fee in the amount of EUR 32,00, unless the lessee proves that Sixt incurred no or significantly lower expense and/or damage.

There will be a ecological surcharge, which is included in the rent.

As a flexible mobility partner, we adapt to your plans subject to availability. Please inform us of any changes to your plans during the rental period by calling +352 24 64 70 30 or directly at one of our numerous branches. As far as possible for us, we will adjust the rental agreement with the help of our staff. In addition to fees arising from the modification (e.g. extra days / different return location), we charge a handling fee of EUR 5.00 per modification process for changes made to the return date, return time or return location. Alternatively, you have the option to waive the handling fee for rental changes at your SIXT station when picking up the rental car for a service fee of EUR 3.00. If you do not inform us of your intended rental changes, the following service fees will be charged:

If you return your vehicle before the end of the agreed rental period, we will charge the rental price in accordance with the rental agreement. If the vehicle is returned more than two days before the end of the agreed rental period, you will receive a partial discount for the unused rental days.

When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.

If you return your vehicle later than agreed in the rental agreement, we will charge a usage fee for the additional time equal to the agreed price per rental day, provided the vehicle provided and the booked rate remain available and applicable for the relevant period. For minor return delays, we will charge a pro-rata amount of the daily rate. If your booking was part of a special rate (e.g. weekend or hourly rate) and its conditions are no longer met due to the late return, we will apply a usage fee for the additional time equal to our then-current standard rate. This may be higher than the special rate originally booked. If, through your own fault, you fail to inform us of the late return, we will charge, in addition to the usage fee, a service flat fee of EUR 28.08 for the Flexi Return Service. This does not apply if you prove that we incurred no expense and/or damage, or only a substantially lower expense and/or damage.

If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of max. EUR 39.99 if we have not been informed of the changes to the rental contract in advance.

All rates are inclusive of VAT (if VAT incurs). For corporate customers with individual agreements alternative prices and regulations can apply.