Rental Information

The renter and the driver have to be in possession of a valid driving license.

Driving license printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc) must be complemented by an International driving license.

Sixt supports Chinese customers with the necessary translations via Sixt WeChat Account or via following link: Link. This or any other kind of valid translation of the driving license can only be accepted if accompanied by the original driving license.

Please show a valid driver's license and ID card/ passport at time of pick up.

Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.

In Ecuador, the following rules apply for the minimum age and possession of a driver's license:

The following credit cards are accepted: all credit cards from internationally recognised credit card companies - such as Eurocard/Mastercard, Visa, American Express, Diners Club, Discover. The renter must be the owner of the indicated credit card.

We do not accept any prepaid cards or debit cards (Visa Electron).

Please note, that payments with credit card may require the PIN of the credit card.

An advance charge approval is obtained for the chosen means of payment as a security deposit. The deposit equals the chosen protection excess, however a minimum of 300,00 USD will be blocked.

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. The confirmed credit card should be valid and available for presentation on collection of the vehicle. Security deposit will be blocked from the credit card used to prepay the rental. All extra costs that occur during the car rental will be charged to this credit card. A refund shall not be issued for non-collection, vehicle being collected late or returned early.

Changing booking

Changing Booking A prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability) in return for a booking modification fee of 20,00 USD. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A change from a prepaid rate to a non-prepaid rate is not possible.

Cancellation

A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: Sixt Ecuador, Av. República de El Salvador N35-126 y Suecia Edificio Zanté PB Quito, Ecuador 170135 j.villacres@sixt.ec

Cancellations or changes made within 24 hours of booking can be completed free of charge, provided the scheduled pick-up time is more than 48 hours away.

No-show

In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

Protection coverage for the vehicle includes Third Party Liability with a maximum cover of 30,000.00 USD for material damages. Maximum cover for personal injuries is ca. 500.00 USD per injured person per insured event.

Excluded from the protection is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim.

If purchased Supplemental Liability Insurance (SLI) protects the renter against claims made by a third party for -bodily injury- and/or property damages sustained as a result of an accident while the renter is operating a -rental vehicle-.

This coverage supplies Renter with third-party liability protection up to a limit of 200,000.00 USD for material damages.

Supplemental Liability Insurance (SLI) does not cover all situations that may arise while operating a -rental vehicle-. SLI does not cover all risks. There may be exclusions for unauthorized or intoxicated drivers, no first party uninsured motorist coverage, no coverage for certain passengers in the Vehicle, and other exclusions.

Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.

Customer is responsible for the following amounts: 1.500,00 USD (ECMR, EDMR, CCMR, ICAR) 2.000,00 USD (SCAR, IFAR, FPMR) 2.000,00 USD (FVAR, PFAR, XFAR)

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with reduced excess to reduce the Non-Waiverable Responsibility.

Customer is only responsible for the following amount if Loss damage waiver (including Theft Protection) with reduced excess is chosen: 600,00 USD (ECMR, EDMR, CCMR, ICAR) 1.000,00 USD (SCAR, IFAR, FPMR) 1.500,00 USD (FVAR, PFAR, XFAR)

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to eliminate the Non-Waiverable Responsibility.

If Loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts: 0.00 USD (ECMR, EDMR, CCMR, ICAR, SCAR, IFAR, FPMR, FVAR, PFAR, XFAR)

By taking out personal accident protection coverage can also be extended to cover the consequences of an accident.

By taking out PAI the limit of liability is: USD 30.000,00 per event, USD 2.000,00 for personal accident per occupant, USD 500,00 for medical costs per occupant and USD 500,00 for funeral expenses.

(Personal Accident Protection = I)

The tire and glass coverage provides protection for damages on tires, windscreen, side windows and the rear window with a deductible of USD 0.00.

If the protection is not accepted, the customer will be held liable for the full extent of the damage.

Cross Border Rentals are not allowed.

In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

Accessories are bookable without obligation and subject to availability.

The roadside protection is an extended breakdown protection during the rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck.

All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Sixt within the scope of the Roadside Protection, the renter is liable for such damage.

If the desired one-way rental is possible, respective charges may apply.

International One-Way Rentals are not allowed.

In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.

Navigation systems are available subject to a fee.

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.

Baby seats, child seats and booster seats are available subject to a fee.

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to Sixt, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee.

If desired, the vehicle will be refuled according to currently available conditions after returning it to the station.

Deliveries and collections are available at the local rental station subject to a fee.

This service is available on request for an additional commitment fee outside opening times at selected locations.

A premium location fee occurs for rentals at airport and train stations.

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

In case the car requires a special cleaning procedure (i.e. smell removal, animal pollution, spill of liquids etc.) after returning, a cleaning charge will apply.

If the renter has a traffic/parking fine during the rental the renter will be charged an Administration Fee together with the first settlement-proposition.

Plans can change. As a flexible mobility partner, we are happy to adapt to your plans. Thanks to our Flexi Return guarantee, you have the freedom to return the vehicle at any time to an authorised Sixt station, regardless of the rental agreement. If your plans change during your hire period, let us know by e-mail (Quito: aptouio@sixt.ec, Guayaquil: aptogye@sixt.ec) or in person at any of our stations, and our employees will amend your rental contract. By doing this, we can adapt to your changed plans. This service is, of course, free of charge for you.

If you return your vehicle earlier than agreed in the rental contract, we will charge the rental price according to the rental contract. You will receive a partial discount for the unused rental days.

When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.

If you return the vehicle later, without notifying us, we will bill you USD 11.20 service fee for the Flexi Return Service. This fee applies in addition to any extra days which might incur due to the rental extension.

If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of USD 17.92 if we have not been informed of the changes to the rental contract in advance. With our Flexi Return guarantee, you will always have maximum flexibility and cost-efficiency when driving.

All rates are inclusive of VAT (if VAT incurs). For corporate customers with individual agreements alternative prices and regulations can apply.