The renter and the driver have to be in possession of a valid driving licence. Furthermore, the following conditions apply depending on the issuing country of the driving licence. EU Driving Licences Valid driving licences of all EU countries are accepted. All Other Licences Driving Licences printed with non-Roman Alphabet (Arabic, Japanese, and Cyrillic) must be accompanied by a valid International Driving Permit.
Please show a valid ID card or passport at time of pick up.
Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.
Minimum age and possession of a valid driving licence in Colombia is:
| Minimum Age | License Requirements | Car Category |
|---|---|---|
| 21 | Possession of a valid driving licence | all car groups (except RFAR) |
| 21 | Possession of a valid driving licence held for 2 years | RFAR |
A Young Driver Surcharge applies for drivers under 25 years.
The following credit cards are accepted: VISA, Mastercard, American Express, Diners Card. We do not accept any prepaid cards or debit cards (Visa Electron). The renter must be the owner of the indicated credit card. The authorised driver details and method of payment will be confirmed at reservation stage and cannot be amended. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. By booking a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The amount that will be charged on your credit card comprises the price of the rental as well as all additional extra fees. The rental charge (plus any other charges agreed, e.g. exemptions from liability, delivery charges, airport charges etc.) plus Value Added Tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.
Sixt CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid Credit Card.
Cash Payment is not accepted.
Please note, that payments with credit card may require the PIN of the credit card.
An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is determined on collection since the amount is dependent on the vehicle.
| Advance Charge Approval | |
|---|---|
| CRS Code | USD |
| **** | 500.00 |
| IDAH | 800.00 |
| CFAR. SFAR, RFAR | 1000.00 |
When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. A refund shall not be issued for non-collection, vehicle being collected late or returned early.
Changing Booking A prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability) in return for a booking modification fee of 25,00 USD. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A change from a prepaid rate to a non-prepaid rate is not possible.
Cancellation
A booking can be cancelled before the rental begins. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: reservas@sixt.co or Trust Rental S.A.S. Carrera 43 a #1 sur 71 Edif. Santiago del Este Medellin, Colombia
Cancellations or changes made within 24 hours of booking can be completed free of charge, provided the scheduled pick-up time is more than 48 hours away.
No-show In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.
Protection coverage for the vehicle rented includes Third Party Liability with a maximum cover of USD 10,000.00 for personal injuries.
The customer is only responsible for the following amounts: 250,00 USD.
Excluded from the protection is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's license at the time of the event giving rise to claim.
If purchased, Supplemental Liability Insurance (SLI) protects the renter against claims made by a third party for bodily injury and/or property damages sustained as a result of an accident while the renter is operating a rental vehicle.
By taking out SLI the maximum cover is: 150,000 USD
If SLI is accepted, the customer is only responsible for the following amounts: USD 0.00.
Supplemental Liability Insurance (SLI) does not cover all situations that may arise while operating a rental vehicle. SLI does not cover all risks. There may be exclusions for unauthorized or intoxicated drivers, no first party uninsured motorist coverage, no coverage for certain passengers in the Vehicle, and other exclusions.
Loss damage waiver (incl. theft protection) removes the drivers responsibility to a part of the vehicle in case of damage or theft.
If loss damage waiver (incl. theft protection) is accepted, the customer is only responsible for the following amounts: 500.00 USD (MCMR, ECMR, CCMR, ECAR, CCAR, ICAR, FDAR) 600.00 USD (EDMR, CDMR, SDMR, IDMR) 800.00 USD (IDAR, IDAH, SDAR) 1,000.00 USD (CFAR, IFAR,) 1,200.00 USD (SFAR, RFAR)
If loss damage waiver (incl. theft protection) is not accepted the customer will be held liable for the full value of the car.
If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to reduce/eliminate the Non-Waiverable Responsibility.
If Loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts: 0.00 USD.
Super Top Cover does not cover against the consequences of damages on exterior mirrors, hubcaps or similar or the loss of keys.
The roadside protection is an extended breakdown protection during the rental and protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck.
All services may only be ordered by a direct claim with Sixt 24-hour Roadside Assistance. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Sixt within the scope of the Roadside Protection, the renter is liable for such damage.
Cross Border Rentals are not allowed.
In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.
Accessories are bookable without obligation and subject to availability.
One-way rentals within Sixt locations in Colombia are allowed under conditions depending on tarif.
International One-Way Rentals are not allowed.
In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.
Deliveries and collections are available at the local rental station subject to a fee.
The renter is obliged to report the vehicle back to SIXT at the end of the rental period.
Navigation systems are available subject to a fee.
A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.
Baby seats and child seats are available subject to a fee.
All vehicles are supplied with a full tank of fuel and should be refilled prior to return to Sixt, otherwise our current refuelling charges will apply.
Alternatively, you may purchase a tankful of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.
A premium location fee occurs for rentals at airport and train stations.
Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.
The renter is liable for payment of all traffic/parking fines occurring during the rental.
If the renter has a traffic/parking fine during the rental the renter will be charged an Administration Fee together with the first settlement-proposition.
In case the renter does not pay the fine/s and Sixt intervenes to the procedure, a administration fee will apply additionaly to the fine's cost.
In case the car requires a special cleaning procedure (i.e. smell removal, animal pollution, spill of liquids etc.) after returning, a cleaning charge will apply in addition to the days on which the car cannot be used.
A Lost Of Key Fee applies depending on the vehicle group.
Plans can change. As a flexible mobility partner, we are happy to adapt to your plans. Thanks to our Flexi Return guarantee, you have the freedom to return the vehicle at any time to an authorised Sixt station, regardless of the rental agreement. If your plans change during your hire period, let us know by telephone on +57 444 5033 or in person at any of our stations, and our employees will amend your rental contract. By doing this, we can adapt to your changed plans. This service is, of course, free of charge for you.
If you return your vehicle earlier than agreed in the rental contract, we will charge the rental price according to the rental contract. You will receive a partial discount for the unused rental days.
When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.
If you return the vehicle later, without notifying us, we will bill you USD 11.90 service fee for the Flexi Return Service. This fee applies in addition to any extra days which might incur due to the rental extension.
If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of USD 19.04 if we have not been informed of the changes to the rental contract in advance. With our Flexi Return guarantee, you will always have maximum flexibility and cost-efficiency when driving.
19%
All rates are inclusive of VAT (if VAT incurs). For corporate customers with individual agreements alternative prices and regulations can apply.