Rental Information

The lessee and the driver must be in possession of a valid driver's license for at least one year when handing over the vehicle and must present it together with an identity card or passport. The driving license must be in English, German or French. In addition, depending on the country of issue of the license, the following conditions apply. All other licenses A non-Latin driver's license (Arabic, Japanese, Cyrillic, etc.) must be supplemented by an international driver's license clearly indicating the EU vehicle category. Sixt supports Chinese customers with the necessary translations via Sixt WeChat Account or via following link: Link. This or any other kind of valid translation of the driving license can only be accepted if accompanied by the original driving license. For driving licenses from countries that are not part of the Vienna Road Traffic Convention, their driving license must be accompanied by a valid international driving license / license clearly indicating the EU vehicle category. https://treaties.un.org/Pages/ViewDetailsIII.aspx?src=TREATY&mtdsg_no=XI-B-19&chapter=11&Temp=mtdsg3&clang=_en All US, Canadian and Australian driving licenses must be accompanied by a valid international driver's license / driving license clearly indicating the EU vehicle category. All licenses of NATO or the US military are accepted.

Photocopies, digital licenses, Learner's Permits, and driver's licenses with driving restrictions will not be accepted.

For all customers that require an International Driving Permit, but do not have it during the pick up time we can offer a translation service. The service is available Mon to Fri, from 09:00 to 18:00 for the price of 36.00 EUR incl. VAT 20%. The translation of the original driving license will occur the same day, but not less than 2 hours time.

(Driving License Legalization = LI)

Maximum age in Bulgaria is 75.

Certain regulations apply related to minimum age and possession of driver's license which can be found during the booking process depending on the booked vehicle. Basically, the minimum age for every driver is 20 years (having held the driving license for at least 1 year). A deviation from the minimum age is possible depending on the vehicle. A young driver surcharge applies for drivers under 23 years.

All credit cards from internationally recognized credit card companies - such as American Express, Eurocard/Mastercard, Visa are acceptable as payment methods whereas all debit,-and prepaid cards are not accepted. The payment method must have been issued in the name of a renter. This must be presented at the time of vehicle pick-up and be valid for at least one month after the end of the rental.

Sixt CarExpress Servicecard (Advantage Circle) is only accepted in combination with a valid Credit Card.

Please note, that payments with credit card may require the PIN of the credit card.

To hire one of the following vehicles, customers must present two credit cards: FVAR, PDAR, LDAR, XFAR, XVAN.

Two credit card deposits/authorizations will be obtained to the chosen means of payment as a security. The first deposit/authorization is the amount of the advanced charge approval for the rented vehicle. The second deposit/authorization is a sum of the rental charges plus the price for one fuel tank. The deposit/authorization for high-value vehicles may differ. The exact deposit/authorization is determined on collection since the amount is dependent on the vehicle.

When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. A refund shall not be issued for non-collection, vehicle being collected late or returned early.

A prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability) in return for a booking modification fee of 20,00 EUR. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A change from a prepaid rate to a non-prepaid rate is not possible.

Cancellation

A booking can be cancelled before the start of the rental. In the event of cancellation, the payment already made towards the rental will be paid back subject to a cancellation charge. The cancellation charge shall be the amount of the rental charge (incl. booked extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: Sixt Bulgaria Headquarters, Tourist Service Rent-a-Car, East Park Trade Center 53A, Nikola Vaptzarov Blvd., 1407 Sofia Bulgaria Phone: 359 2 816 95 75 Fax: 359 2 816 97 08 Customer Service Mail: cs@sixt.bg

Cancellations or changes made within 24 hours of booking can be completed free of charge, provided the scheduled pick-up time is more than 48 hours away.

No-show In the event that the booked vehicle is not collected or not collected at the agreed time, the rental charge already paid shall be withheld in full.

Insurance coverage for the vehicle rented includes Third Party Liability with unlimited cover for personal injuries and material damages. Excluded from the insurance is the use of the vehicle for the transport of dangerous goods. All protection as part of the rental contract will become void, in particular, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driver's licence at the time of the event giving rise to claim.

Loss damage waiver (incl. theft protection) removes the driver's responsibility to a part of the vehicle in case of damage or theft.

All rates are inclusive of LDW. Customer is only responsible for the following amounts: 700.00 EUR - MBMR, MCMR 900.00 EUR - ECMR, EDMR, EDAR, EDAE, CDMR, CDAR, CLMR, CLAR, CLAE, CFMR, CFAR, CWMR, CWAR, CCCC, IDMR, IDAR, IWMR, IWAR, ILMR, ILAE, IVMR, IVAR, SDMR, SDAR, SWMR, SWAR 1,260.00 EUR - FDAR, FDMR,FFAR, FFMR, FWAR, FWMR, IFAR, IFMR, ILAR, SFAR, SFMR, SVAR, SVMR 1,800.00 EUR - FVAR, FVMR, ITAR, LDAR, PDAR, FFAH 2,160.00 EUR - XFAR, XVAN

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with reduced excess to reduce the Non-Waiverable Responsibility.

If Loss damage waiver (including Theft Protection) with reduced excess is accepted, customer is only responsible for the following amounts: 350.00 EUR - MBMR, MCMR 450.00 EUR - ECMR, EDMR, EDAR, EDAE, CDMR, CDAR, CLMR, CLAR, CLAE, CWMR, CWAR, CFMR, CFAR, CCCC, IDMR, IDAR, IWMR, IWAR, ILMR, ILAE, IVMR, IVAR, SDMR, SDAR, SWMR, SWAR 750.00 EUR - FDAR, FDMR, FFAR, FFMR, FWAR, FWMR, IFAR, IFMR, ILAR, SFAR, SFMR, SVAR, SVMR 1,350.00 EUR - FVAR, FVMR, ITAR, LDAR, PDAR, FFAH 1,500.00 EUR - XFAR, XVAN

If LDW is already included in the rates, the renter can choose Loss damage waiver (including Theft Protection) with minimum excess to eliminate the Non-Waiverable Responsibility.

If Loss damage waiver (including Theft Protection) with minimum excess is accepted, customer is only responsible for the following amounts: 0.00 EUR

Thanks to the interior protection, liability can be reduced to a predetermined deductible or eliminated if the vehicle interior is soiled or damaged.

The tire and glass coverage provides protection for damages on tires, windscreen, side windows and the rear window with a deductible of EUR 0.00. If the protection is not accepted, the customer will be held liable for the full extent of the damage.

PAP is not available in Bulgaria.

The roadside protection is an extended breakdown protection during the rental and protects the driver against high service and repair costs for the following incidents caused: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery, loss of key and vehicle stuck. All services may only be ordered by a direct claim with Sixt 24-hour Sofia Airport Hotline. They shall also determine the type and extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by Sixt within the scope of the Roadside Protection, the renter is liable for such damage.

Cross Border Rentals are with charge and on request only. Please contact the local rental station (at least 1 week in advance).

Cross Border Rentals are only permitted into following countries: Greece, Romania, Serbia, North Macedonia.

Cross border is not allowed for the following car groups: PDAR, LDAR, SFAR, FFAR, FVAR, XFAR, XVAR.

In case of offence against Cross Border & Territorial Restrictions all protections lose their validity.

Accessories are bookable without obligation and subject to availability.

One-way rentals within Sixt locations in Bulgaria are allowed under conditions depending on tarif.

All international One-Way Rentals are on request. Please contact the local rental station.

In the case of unannounced and unauthorised one-way rentals, we reserve the right to charge an additional fee.

Navigation systems are available subject to a fee.

A charge is levied for the additional driver, whose details are noted in the lease only if the additional driver presents a valid driver's license.

Baby seats and child seats are available subject to a fee.

All vehicles are supplied with a full tank of fuel and should be refilled prior to return to Sixt, otherwise the current prices per litre of petrol or diesel will be charged in addition to a refuelling fee.

Alternatively, you may purchase a tankful of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.

Alternatively, you may book a tanking service for a fee and return the tank empty. The refueled liters will be charges at a price that is competitive with local fuel stations additionaly to the prior noted tanking service fee. Subject to availability, at selected stations only.

Deliveries and collections are available at the local rental station subject to a fee. This service is available on request for an additional commitment fee outside opening times at selected locations.

(Delivery = DL| Collection = CO)

A fee occurs for rentals between November 1 and February 28. It includes amongst others winter tyres and ice scraper.

A premium location fee occurs for rentals at airport and train stations.

Out of opening hours service is available at selected stations. In this case, an additional charge applies for the provision of the service.

There will be a road tax, which is included in the rent.

All Bulgarian Sixt cars are non-smoking cars.

In case the car requires a special cleaning procedure (i.e. smell removal, animal pollution, spill of liquids, sand etc.) after returning, a charge will apply.

Plans can change. As a flexible mobility partner, we are happy to adapt to your plans. Thanks to our Flexi Return guarantee, you have the freedom to return the vehicle at any time to an authorised Sixt station, regardless of the rental agreement. If your plans change during your hire period, let us know by telephone on +359 888 134 306 or in person at any of our stations, and our employees will amend your rental contract. By doing this, we can adapt to your changed plans. This service is, of course, free of charge for you.

If you return your vehicle earlier than agreed in the rental contract, we will charge the rental price according to the rental contract. You will receive a partial discount for the unused rental days.

When booking at a prepaid rate, a refund shall not be issued for returned early. For further information please refer to the section Prepaid Tariff - Pay now.

If you return the vehicle later, without notifying us, we will bill you EUR 12.00 service fee for the Flexi Return Service. This fee applies in addition to any extra days which might incur due to the rental extension.

If you return the vehicle to a station other than that agreed in the rental contract, the Flexi Return location will incur a service fee of EUR 19.20 if we have not been informed of the changes to the rental contract in advance. With our Flexi Return guarantee, you will always have maximum flexibility and cost-efficiency when driving.

All rates are inclusive of VAT (if VAT incurs). For corporate customers with individual agreements alternative prices and regulations can apply.