Help Center
Get help with your bookings, picking up of vehicle, emergencies and more.
Search help topics

Car rental with roadside assistance

What is Roadside Assistance Protection? 


Roadside Assistance Protection is optional with your car rental and will be provided at no added cost for non-covered roadside emergencies such as replacement of lost keys or key fobs, key lockout service, flat tire service, jump-starts, and empty fuel tank issues. All the roadside assistance services can only be ordered by a direct claim with SIXT's 24-hour Roadside Protection at +1 (888) 749-8227, select option 6.
 

What kind of Roadside Assistance is provided?
 

  1. Key lockout service: In the case of the key being locked in the rental car, SIXT will pay the cost of a locksmith service by either the vehicle manufacturer or a third-party service provider, and the cost of delivering a new vehicle or vehicle towing to the nearest SIXT location.
  2. Lost key or fob: If a renter misplaces the vehicle key or key fob during the rental period, SIXT will pay the cost of replacing the key or key fob, the cost of delivering a new set of keys, towing of the vehicle to the nearest SIXT location and for a replacement rental vehicle.
  3. Running out of fuel: If a renter experiences a breakdown due to running out of fuel, SIXT will pay the cost for breakdown assistance and fuel required to continue your trip.
  4. Towing: In the case of a mechanical failure of the rental vehicle, SIXT will pay the cost of towing by either the vehicle manufacturer or a third-party service provider, the cost of delivering a new vehicle or towing of the vehicle of the nearest SIXT location.
  5. Dead battery: In the case of a dead battery, SIXT will pay the cost of jump-start service, by either the vehicle manufacturer or a third-party service provider. In some cases, SIXT will pay the cost of delivering a new vehicle or towing of the vehicle to the nearest SIXT location.
Was this answer helpful?
Yes, it was helpful
No, I still need help