Only one extension can be done over the phone per rental, and it has to be the first extension. Extensions can be done up to 5 days by phone. A new approval for the security hold may take place. Any extensions beyond the extended 5 days must be made/agreed directly with the renting branch.
If you have booked a prepaid reservation you will be charged a cancellation fee. The cancellation fee will be up to 3 days of the rental rate including additional extras. If the rental is less than 3 days, the cancellation fee will be the full rental amount.
Pay-on-arrival (flexible) cancellations may be done without cost.
Cancellations can be made at any point prior to the start of the rental.
Please note if a “pre-paid” reservation is not cancelled prior to the start of the rental, and the vehicle was not collected (no-show), the rental amount will still be charged to the customer in full.
Amendments or cancellations can be made via our amendment page or by e-mailing our Reservations Team; firstname.lastname@example.org.
Amendments can be made to “pre-paid” reservations up to 48 hours prior to the start of the rental (subject to availability) at a fee of 28.00 USD (exclusive of sales tax). However, if the rental cost increases as result of the amendment then we do not charge the amendment fee. Amendments to pay-on-arrival bookings can be made at any time free of charge.
Please note all amendments are subject to availability and current pricing.
Pre-paid amendments must be made at least 48 hours prior to the start of rental. Amendments to pay-on-arrival bookings can be made at any time prior to the start of the rental.Please note all amendments are subject to availability and current pricing.