Sometimes plans change and you no longer need a car rental, or you need to make an amendment to your reservation. Here you can find out information about charges for canceling a reservation, how to go about extending a rental if you need a car for longer than expected, or how to amend a reservation. If you have made a “pay on arrival” reservation, the good news is that many of these changes come at no cost.
All rentals can be extended up to five additional days. If you need an extension over the length of five days, this will require a new reservation and rental agreement. Please contact us vial mail reservations-usa@sixt.com for your extension needs.
If you have booked a pay later reservation, there is no charge to cancel or make changes to the reservation. Please locate the security code on your confirmation email and cancel or make changes here. If you are unable to make the changes you require via the website, you can also contact us via mail reservations-usa@sixt.com.
If you have booked a prepaid reservation, a cancellation fee may apply. This cancellation varies but can be up to three days of the rental. If you want to cancel your prepaid reservation, please locate the security code on your confirmation email and cancel or make changes. If you are unable to make the changes you require via the website, you can also contact our Reservation Team: reservations-usa@sixt.com.
Cancellations can be made at any point prior to the start of the rental.
Please note, if you do not cancel your prepaid prior to the start of your rental and you did not pick up your rental, the full amount of the rental will be charged.
Changes and cancellations can be made via our amendment page or by e-mailing our Reservations Team: reservations-usa@sixt.com.
Changes to prepaid reservations are subject to a $28 rebooking fee (exclusive of sales tax). If your change leads to a price increase, the system will automatically waive the rebooking fee.If you want to proceed with your changes, please locate the security code on your confirmation email. If you are unable to make the changes you require via the website, you can also contact our Reservation Team: reservations-usa@sixt.com.
Changes to a pay later reservation can be made at any time free of a rebooking fee. If you want to proceed with your changes, please locate the security code on your confirmation email and make changes here. If you are unable to make the changes you require via the website, you can also contact our Reservation Team: reservations-usa@sixt.com.