Sometimes plans change and you no longer need a car rental, or you need to make an amendment to your reservation. Here you can find out information about charges for canceling a reservation, how to go about extending a rental if you need a car for longer than expected, or how to amend a reservation. If you have made a “pay on arrival” reservation, the good news is that many of these changes come at no cost.
Only one extension can be done over the phone per rental, and it has to be the first extension. Extensions can be done up to 5 days by phone. A new approval for the security hold may take place. Any extensions beyond the extended 5 days must be made/agreed directly with the renting branch.
If you have booked a prepaid reservation you will be charged a cancellation fee. The cancellation fee will be up to 3 days of the rental rate including additional extras. If the rental is less than 3 days, the cancellation fee will be the full rental amount.
Cancellations can be made at any point prior to the start of the rental.
Please note if a “pre-paid” reservation is not cancelled prior to the start of the rental, and the vehicle was not collected (no-show), the rental amount will still be charged to the customer in full.
Amendments or cancellations can be made via our amendment page or by e-mailing our Reservations Team: reservations-usa@sixt.com
Amendments can be made to “pre-paid” reservations up to 48 hours prior to the start of the rental (subject to availability) at a fee of 28.00 USD (exclusive of sales tax). However, if the rental cost increases as result of the amendment then we do not charge the amendment fee. Amendments to pay-on-arrival bookings can be made at any time free of charge.
Please note all amendments are subject to availability and current pricing.
Pre-paid amendments must be made at least 48 hours prior to the start of rental. Amendments to pay-on-arrival bookings can be made at any time prior to the start of the rental.Please note all amendments are subject to availability and current pricing.