The rental was really a great indication of the excellent service that I have received from Sixt. A small issue during the rental was dealt with the utmost professionalism. The staff are super friendly and efficient making dealing with your company a delight. I must say that both in Luzern and my previous rental in the UK, the Sixt staff have demonstrated why Sixt is the best car rental company in the world for me. It is not often when such friendliness and competence can be combined to provide perfect service. My compliments and top marks to the staff in Luzern and the staff in Reading. With these teams, you can only but succeed.