5 stars for Federica who was very nice, helpful, and gave me the option to choose the car I wanted instead of the one I had booked (booked a Fiat 500L, chose a Skoda Kamiq instead).
I liked that they were not pushy with extra insurance and everything was explained clearly, including getting a phone call 1 day before the return to check everything was in order.
Easy drop-off and another nice touch was that the staff member I returned the car to got me back to the airport (instead of having to take the shuttle bus from P3).
The only reason I am giving 4 stars instead of 5 is that Federica’s colleague (don't remember her name) made me wait until 12:00 sharp to proceed with the hiring formalities. My reservation was, indeed, for that time, but since we're being so punctual (I totally respect that), the hiring procedure at the desk should have started at 11:45 so I could have the car at 12:00 sharp since that was the time they started charging me. I have been renting cars for years, but this is the first time this happens to me, although I have been early for reservations before.
Except for that small hiccup, all in all, I would definitely hire again with them.