We have done a rental twice in a week and it went very smoothly. Paperwork was sent and shown to me. Then it was explained in full so that I was aware of my responsibilities. Then, I had a run-through over the vehicle and its controls and this happened both times. The return was equally efficient. As explained, my deposit would be returned as agreed. I was called to see if I would be returning on time for the 2 day rental. Now, they did say that if I brought the vehicle back in one day, I would have the 2nd day refunded. That was amazing as I recall having arguments with other competitors that it was a contract and it could not be varied. Yes, I do like the way these guys do business.