SIXT aims to offer services that provide drivers with support when on the road. As part of our efforts, we offer a Roadside Assistance Protection option, which is an extended service that assists with minor accidents and incidents and absolves renters from service and repair costs following self-induced events. Valid across every car rental category, you will have the same level of protection regardless of whether you are driving a compact car or a luxury model.
All services need to be ordered by a direct claim with the SIXT 24-hour Roadside Assistance team as they are responsible for determining the type and extent of service required. If any damage to the rental vehicle occurs that is not included within the scope of the SIXT Roadside Assistance Protection, the renter is liable for such damage.
In the case of the key being locked in the rental car, SIXT will compensate the cost of a lockout service by either the vehicle manufacturer or a third party service provider, the cost of delivering a new vehicle or vehicle towing to the nearest SIXT location.
If a renter experiences a breakdown due to running out of fuel, SIXT will compensate the cost for breakdown assistance and fuel required to continue your trip.
In the case of a dead battery, SIXT will compensate the cost of jump start service, by either the vehicle manufacturer or a third party service provider. In some cases, SIXT will compensate the cost of delivering a new vehicle or towing of the vehicle to the nearest SIXT location.
If a renter misplaces the vehicle key or key fob during the rental period, SIXT will compensate the cost of replacing the key or key fob, the cost of delivering a new set of keys, towing of the vehicle to the nearest SIXT location and for a replacement rental vehicle.
In the case of a mechanical failure of the rental vehicle, SIXT will compensate the cost of towing by either the vehicle manufacturer or a third party service provider, the cost of delivering a new vehicle or towing of the vehicle of the nearest SIXT location.
All services need to be ordered by a direct claim with the Sixt 24-hour Roadside Assistance team as they are responsible for determining the type and extent of service required. If any damage to the rental vehicle occurs that is not included within the scope of the SIXT Roadside Assistance Protection, the renter is liable for such damage.