Rebooking & Cancellation

Rebooking of an existing reservation

In order to rebook or change an existing reservation you need the reservation number and the security code of the reservation. Both elements can be found in the reservation confirmation, which was sent by e-mail to the specified e-mail address.

 

Reservations with direct payment of the customer

... can be rebooked or cancelled directly online. To do this, click on the button "Change booking with direct payment" and enter the reservation number as well as the security code and change the reservation as desired.

 

Reservations with agency payment (full/limited credit voucher or prepaid agency encashment)

... can not be rebooked online as this will result in incorrect data in the reservation. Please send an e-mail to travelagency@sixt.com for change requests. Our colleagues will gladly rebook the reservation for you. Click on the button "Change booking with agency payment".

Cancellation of an existing booking

To cancel an existing reservation, you need the reservation number and the security code of the reservation. Both elements can be found in the reservation confirmation, which was sent by e-mail to the specified e-mail address. You can cancel reservations with direct customer payments as well as reservations with agency payment directly online.

 

Click on the button "Cancel an existing booking", enter the reservation number and the security code and cancel the reservation. Sixt will send a cancellation confirmation to the e-mail address provided in the booking.