{"url":"share/help-center/sections/general","pageId":"share_helpcenter_section_265","template":"/libraries/sixt/sitegen-plugin-helpcenter/src/templates/v2/HelpCenterSectionTemplate/HelpCenterSectionTemplate.tsx","data":{"pageSpecificConfiguration":{"hydra":{"acceptLanguage":["en-US","en"],"countryAlpha2":"US","countryAlpha3":"USA","defaultCurrency":"USD","domainCurrency":"USD","langAlpha2":"en","langAlpha3":"eng","formats":{"time":"hh:mm","decimalSeperator":".","date":"MM/DD/YYYY","nameDate":"MMM DD","measureOfLength":"mi","hour12Format":true,"isFirstDaySunday":true},"homePageUrl":"/share/","pageHyphenLocale":"en-US","pageLocale":"en_US","tenantId":"6","userCentricsId":"LHOLXat-d","pageId":"share_helpcenter_section_265","hydraTranslations":{"Back":"Back","CarouselControls":"Slide controls","CarouselNextSlide":"Next slide","CarouselPause":"Pause carousel","CarouselPlay":"Play carousel","CarouselPrevSlide":"Previous slide","Close":"Close","getCarouselIndicatorButton":"Go to slide {{_1_}} of {{_2_}}"}},"chatbot":{"cognigyConfigUrl":{"prod":"https://endpoint-sixt.cognigy.cloud/3761c008fd9cdc76560eac946fd6e42927a0dc1c5996ca516c0340df1fd68548","stage":"https://endpoint-sixt.cognigy.cloud/8e5428025b606e69e9f4168e86b88a257c21b6f487c4e5aecd7ea3e0016ae168"},"alwaysShowChatbot":true},"customersettings":{"corporateLink":"https://corporate.sixt.com/","corporateSignUpLink":"/business/register/","privacyLink":"/privacy/","tcLink":"/terms-conditions/","loyaltyDetailsLink":"/account/#/loyalty-details","openHelpCenterEntryPoint":true,"enableSocialLogin":true,"enableLoyalty":true,"signupLink":"/services/#/signup","p100Header":true,"helpCenterLink":"/share/help-center","registrationSource":"share","fir":88,"accountBasePath":"/account","servicesBasePath":"/services","bookingProfileLink":"/account/#/profiles","listBookingsLink":"/account/#/bookings","manageMyBookingLink":"/account/#/booking-access","manageSubscriptionsLink":"/account/#/subscriptions","personalDataLink":"/account/#/account"},"helpcenter":{"helpCenterSearchPageLink":"/share/help-center/search/","helpCenterChatPageLink":"/share/help-center/chat/","helpCenterHomeLink":"/share/help-center/","helpCenterCmsLocale":"us-US","rentalInformationLink":"/rental-information/","tcLink":"/terms-conditions/","loyaltyLink":"/sixt-cards/","partnersLink":"/sixt-partners/","newBookingLink":"/betafunnel/#/offerlist","loggedInBookingsLink":"/account/#/bookings","loggedOutBookingsLink":"/account/#/booking-access","bookingType":"share","useHelpCenterRedesign":true,"useHelpCenterCARAHero":false,"privacyLink":"/privacy/","useHelpCenterCmsApi":true,"showHelpCenterCountrySelector":false,"showHelpCenterSearch":true,"customerSupportPhone":"+18887498227","plusSupportPhone":"+18887498227","plusSupportEmail":"plus-usa@sixt.com","sectionName":"General","categoryName":"Payment methods & invoice"}},"enableStatsigSdk":true,"meta":{"title":"General","description":"  All information about general","entityIdRefs":[{"name":"locale","id":"en_US"}],"pageId":"share_helpcenter_section_265","noIndexNoFollow":false,"canonicalUrl":"https://www.sixt.com/share/help-center/sections/general/","splitTestVariation":"default","alternates":[{"url":"https://www.sixt.com/share/help-center/sections/general/","locale":"en_US"}],"abVariation":"","hasCanonicalUrl":false,"openGraph":{"image":""},"locale":"en_US","pageBuildId":"2026-10-07T22:28:32","pageVersion":"c5f5c5c24f7bd24c73446a50774763d076a8a7ca","isPreview":false},"thirdPartyKeys":{"instana":{"dev":"UNqZBRfKRlOV7aj-4hGL_A","stage":"UNqZBRfKRlOV7aj-4hGL_A","prod":"LRZPqrMVS1OBdVJmly5mmA"},"sourceDefense":{"prod":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"39315920-c083-4720-a4d5-ed8f1bee5649"},"internal":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"8158596c-8ef8-46d6-aa6f-5042d7083a30"}}},"productLine":"share","gtmData":{"consentId":"GTM-NQBW5W7","unifiedId":"GTM-WG9TDF3J"},"legalFooter":{"links":[{"text":"Imprint & privacy","href":"/privacy/","shouldOpenInNewTab":false},{"text":"Do not share or sell my personal information","href":"onclick:cookie_settings","shouldOpenInNewTab":false},{"text":"Contacts","href":"https://www.sixt.com/share/contacts/","shouldOpenInNewTab":false},{"text":"Terms & conditions","href":"/pages/terms-conditions/","shouldOpenInNewTab":false},{"text":"Cookie Settings","href":"onclick:cookie_settings","shouldOpenInNewTab":false},{"text":"SIXT for business","href":"https://www.sixt.com/business/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_SHARE-FOOTER-RT_ALL_GT_ENG&utm_content=Textlink-BusinessCustomer&utm_term=b2b_ref","shouldOpenInNewTab":false},{"text":"Accessibility","href":"/pages/accessibility-improvements/","shouldOpenInNewTab":false}]},"isEmbedded":false,"drawerNavigation":{"headingTranslations":"SIXT Product Menu","ariaLabelOpen":"Open global navigation menu","ariaLabelClose":"Close global navigation menu","links":[{"text":"Car rental","subtext":"","href":"/","isCurrent":false,"productLine":"rent-car"},{"text":"Truck rental","subtext":"","href":"/truck-rental/","isCurrent":false,"productLine":"rent-truck"},{"text":"Share","subtext":"","href":"https://www.sixt.com/share/","isCurrent":true,"productLine":"share"},{"text":"Ride","subtext":"","href":"https://www.sixt.com/ride/?utm_source=share_hp_referral_ride&utm_medium=sixt_referral&utm_campaign=menu&promo_name=share_hp_referral_ride&promo_creative=menu&promo_position=sixt.com","isCurrent":false,"productLine":"ride"},{"text":"SIXT+","subtext":"car subscription","href":"https://www.sixt.com/plus/","isCurrent":false,"productLine":"plus"},{"text":"Business","subtext":"","href":"https://www.sixt.com/business/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=US_US_btob_SHARE-BURGER_ALL_GT_ENG&utm_content=Zen-Menue&utm_term=b2b_ref&promo_name=share_hp_referral&promo_creative=menu&promo_position=sixt.com","isCurrent":false,"productLine":"business"}]},"sixtNavigationFooter":{"navigation":[{"heading":"SIXT Share","links":[{"href":"https://www.sixt.com/share/car-sharing/","text":"Car sharing"},{"href":"https://www.sixt.com/share/e-moped/","text":"E-moped"},{"href":"https://www.sixt.com/share/bike/","text":"Bike"}]},{"heading":"Info & Help","links":[{"href":"https://www.sixt.com/share/rates/","text":"*Rates"},{"href":"https://www.sixt.com/share/faqs/","text":"FAQ"},{"href":"https://www.sixt.com/share/fleet/","text":"Fleet"},{"href":"https://www.sixt.com/share/car-sharing-offers/","text":"Offers"},{"href":"https://www.sixt.com/share/car-sharing-offers/loyalty-program/","text":"Loyalty Program"},{"href":"https://www.sixt.com/share/registration/","text":"Registration"},{"href":"https://www.sixt.com/share/faqs/parking-business-area/","text":"Parking"}]},{"heading":"About us","links":[{"href":"https://about.sixt.com/","text":"SIXT group"},{"href":"https://about.sixt.com/en/newsroom/","text":"Press"},{"href":"https://about.sixt.com/en/investor-relations/","text":"Investor Relations"},{"href":"https://www.sixt.jobs/us","text":"Careers"},{"href":"https://drying-little-tears.org/en/","text":"Regine Sixt Children’s Aid Foundation"}]}],"socialMedia":[{"href":"https://www.instagram.com/sixt/","text":"instagram","network":"instagram"},{"href":"https://www.linkedin.com/company/sixt/?originalSubdomain=de","text":"linkedin","network":"linkedin"}],"mobileAppStoreLinks":[{"href":"https://sixt.go.link/share?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=us&adj_adgroup=sixtrent&adj_creative=footerAppStore","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Download the latest version of the SIXT app from Apple App Store","width":120,"height":40},{"href":"https://sixt.go.link/share?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=us&adj_adgroup=sixtrent&adj_creative=footerPlayStore&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Download the latest version of the SIXT app from Google Play Store","width":135,"height":40}]},"alertBanner":null,"appLinks":[{"href":"https://sixt.go.link/share?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fshare&adj_campaign=us&adj_adgroup=sixtshare&adj_creative=helpcenter","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Download the latest version of the SIXT app from Apple App Store","width":120,"height":40},{"href":"https://sixt.go.link/share?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fshare&adj_campaign=us&adj_adgroup=sixtshare&adj_creative=helpcenter&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Download the latest version of the SIXT app from Google Play Store","width":135,"height":40}],"ibe":null,"helpCenterTranslations":{"ShowMore":"Show more","ShowLess":"Show less","ReadMore":"Read more","ReadLess":"Read less","FaqSectionHeadline":"Help with other mobility services","HelpCenterSubline":"Get help with your bookings, picking up of vehicle, emergencies and more.","FeaturedArticles":"Featured articles","LearnMore":"Learn more","Breadcrumb":"Breadcrumb","PageLabelHome":"SIXT","PageLabelHelpCenter":"Help Center","PageLabelHelpCenterSearch":"Search results","HelpCenterSearchPageTitle":"Sixt Search | SIXT rent a car","HelpCenterSearchPageDescription":"Sixt Search | SIXT rent a car","BrowseByTopic":"Browse by SIXT share topic","HelpCenterContactTitle":"Still need help?","HelpCenterContactSubtitle":"Contact our support team.","HelpCenterContactCall":"Call us","HelpCenterContactWhatsApp":"WhatsApp","HelpCenterHeroBannerTitle":"How can we help you?","HelpCenterPhoneDialogTitle":"CALL OUR SUPPORT TEAM","HelpCenterPhoneDialogDescription":"To assist you faster, please have:","HelpCenterPhoneDialogTip1":"your reservation or rental agreement number","HelpCenterPhoneDialogTip2":"a brief description of your request","HelpCenterPhoneDialogTip3":"any relevant documents or details","HelpCenterWhatsAppDialogTitle":"GET INSTANT HELP VIA WHATSAPP","HelpCenterWhatsAppDialogDescription":"To get help more quickly, include in your first message:","HelpCenterWhatsAppDialogTip1":"a detailed description of your request","HelpCenterWhatsAppDialogTip2":"any relevant documents or screenshots","HelpCenterWhatsAppDialogTip3":"any additional relevant information","HelpCenterWhatsAppDialogButton":"Open WhatsApp","HelpCenterReadArticle":"Read article","HelpCenterLiveChat":"Live Chat","BrowseAllArticlesPageTitle":"Browse all articles","BrowseAllArticlesPageDescription":"Browse all Help Center articles by category","HelpCenterAssistantHeroBannerTitle":"How can I help you today?","AssistantName":"CARA","AssistantSubtitle":"Customer AI Rental Assistant","ComposerDisclaimerConsent":"By chatting with our AI assistant, you **acknowledge and consent** that your communication may be collected and processed by us and third-party service providers in accordance with our [Privacy Policy]({{privacyPolicyUrl}})."},"heroSection":{"imageDesktop":"a07691ea-5554-403c-a911-9fc61ef4a40e.jpg","imageMobile":"8bbb8609-b786-40be-87a1-48f60aed1b22.jpg"},"breadcrumbs":{"label":"Breadcrumb","breadcrumbs":[{"text":"SIXT","href":"/share/"},{"text":"Help Center","href":"/share/help-center/"},{"text":"Payment methods & invoice","href":"/share/help-center/categories/payment-methods-and-invoice/"},{"text":"General","href":"/404/"}]},"liveChatAsPrimary":true,"sectionId":"share_helpcenter_section_265","navigationTree":{"categories":[{"id":"237","selectedIndex":null,"heading":{"id":"share_helpcenter_category_237","text":"Around the app","href":"/share/help-center/categories/around-the-app/"},"sections":[{"id":"share_helpcenter_section_249","text":"SIXT share","href":"/share/help-center/sections/sixt-share/"},{"id":"share_helpcenter_section_250","text":"Key Features","href":"/share/help-center/sections/key-features/"}]},{"id":"238","selectedIndex":null,"heading":{"id":"share_helpcenter_category_238","text":"Registration","href":"/share/help-center/categories/registration/"},"sections":[{"id":"share_helpcenter_section_251","text":"Requirements & preconditions","href":"/share/help-center/sections/requirements-and-preconditions/"},{"id":"share_helpcenter_section_252","text":"Registration","href":"/share/help-center/sections/registration/"},{"id":"share_helpcenter_section_253","text":"Documents","href":"/share/help-center/sections/documents/"},{"id":"share_helpcenter_section_254","text":"Verification","href":"/share/help-center/sections/verification/"}]},{"id":"239","selectedIndex":null,"heading":{"id":"share_helpcenter_category_239","text":"My customer account","href":"/share/help-center/categories/my-customer-account/"},"sections":[{"id":"share_helpcenter_section_255","text":"Account","href":"/share/help-center/sections/account/"},{"id":"share_helpcenter_section_256","text":"Company & Business","href":"/share/help-center/sections/company-and-business/"}]},{"id":"240","selectedIndex":null,"heading":{"id":"share_helpcenter_category_240","text":"Voucher & Loyalty","href":"/share/help-center/categories/voucher-and-loyalty/"},"sections":[{"id":"share_helpcenter_section_257","text":"Vouchers","href":"/share/help-center/sections/vouchers/"},{"id":"share_helpcenter_section_258","text":"Loyalty","href":"/share/help-center/sections/loyalty/"}]},{"id":"241","selectedIndex":null,"heading":{"id":"share_helpcenter_category_241","text":"Business area & parking","href":"/share/help-center/categories/business-area-and-parking/"},"sections":[{"id":"share_helpcenter_section_259","text":"Parking","href":"/share/help-center/sections/parking/"},{"id":"share_helpcenter_section_260","text":"Business Area","href":"/share/help-center/sections/business-area/"},{"id":"share_helpcenter_section_261","text":"Trips Abroad","href":"/share/help-center/sections/trips-abroad/"}]},{"id":"242","selectedIndex":null,"heading":{"id":"share_helpcenter_category_242","text":"Rates","href":"/share/help-center/categories/rates/"},"sections":[{"id":"share_helpcenter_section_262","text":"General rate information","href":"/share/help-center/sections/general-rate-information/"},{"id":"share_helpcenter_section_263","text":"Hourly, daily, and kilometre packages","href":"/share/help-center/sections/packages/"},{"id":"share_helpcenter_section_264","text":"Protection options","href":"/share/help-center/sections/protection-options/"},{"id":"share_helpcenter_section_1582","text":"Airport Guarantee","href":"/share/help-center/sections/airport-guarantee/"}]},{"id":"243","selectedIndex":0,"heading":{"id":"share_helpcenter_category_243","text":"Payment methods & invoice","href":"/share/help-center/categories/payment-methods-and-invoice/"},"sections":[{"id":"share_helpcenter_section_265","text":"General","href":"/share/help-center/sections/general/"},{"id":"share_helpcenter_section_266","text":"SEPA Direct Debit","href":"/share/help-center/sections/sepa-direct-debit/"},{"id":"share_helpcenter_section_267","text":"Credit Card","href":"/share/help-center/sections/credit-card/"},{"id":"share_helpcenter_section_268","text":"PayPal","href":"/share/help-center/sections/paypal/"},{"id":"share_helpcenter_section_269","text":"Invoice","href":"/share/help-center/sections/invoice/"}]},{"id":"244","selectedIndex":null,"heading":{"id":"share_helpcenter_category_244","text":"Around the car","href":"/share/help-center/categories/around-the-car/"},"sections":[{"id":"share_helpcenter_section_270","text":"Equipment","href":"/share/help-center/sections/equipment/"},{"id":"share_helpcenter_section_271","text":"Vehicle Utilisation","href":"/share/help-center/sections/vehicle-utilisation/"},{"id":"share_helpcenter_section_272","text":"Refuelling & Charging","href":"/share/help-center/sections/refuelling-and-charging/"},{"id":"share_helpcenter_section_273","text":"Lost property","href":"/share/help-center/sections/lost-property/"}]},{"id":"245","selectedIndex":null,"heading":{"id":"share_helpcenter_category_245","text":"My rental","href":"/share/help-center/categories/my-rental/"},"sections":[{"id":"share_helpcenter_section_274","text":"Lets get started","href":"/share/help-center/sections/lets-get-started/"},{"id":"share_helpcenter_section_275","text":"What should I do if","href":"/share/help-center/sections/what-should-i-do-if/"}]},{"id":"246","selectedIndex":null,"heading":{"id":"share_helpcenter_category_246","text":"Accident & Damages","href":"/share/help-center/categories/accident-and-damages/"},"sections":[{"id":"share_helpcenter_section_276","text":"Damages","href":"/share/help-center/sections/damages/"},{"id":"share_helpcenter_section_277","text":"Accident","href":"/share/help-center/sections/accident/"}]},{"id":"247","selectedIndex":null,"heading":{"id":"share_helpcenter_category_247","text":"Our partners & mobility service providers","href":"/share/help-center/categories/our-partners/"},"sections":[{"id":"share_helpcenter_section_337","text":"Nextbike","href":"/share/help-center/sections/nextbike/"},{"id":"share_helpcenter_section_338","text":"EMMY","href":"/share/help-center/sections/emmy/"}]},{"id":"248","selectedIndex":null,"heading":{"id":"share_helpcenter_category_248","text":"Good to know!","href":"/share/help-center/categories/good-to-know/"},"sections":[{"id":"share_helpcenter_section_341","text":"Carsharing Code of Conduct","href":"/share/help-center/sections/carsharing-code-of-conduct/"},{"id":"share_helpcenter_section_342","text":"Third-party Use","href":"/share/help-center/sections/third-party-use/"}]}],"selectedIndex":6},"articleSection":{"heading":"General","subheading":"  All information about general","articles":[{"text":"How do the deposit, PSD2 verification, and payment method work with SIXT?","href":"/share/help-center/articles/general/","articleId":"748","content":"<p>SIXT places a temporary security deposit at the start of your rental, uses PSD2 two-step verification to keep your payments secure, and lets you update your payment method in the SIXT App for future rentals — though it can't be changed once a trip has begun.</p>\n\n<p><strong>Is there a deposit?</strong></p>\n<p>Yes. At the start of your rental, a deposit is blocked on your payment method as security. The amount is at least $30 and depends on your expected rental cost. If you booked a package, the deposit equals the package price shown in the SIXT App at the time of reservation, plus a buffer to cover any extra time or services you add during the rental.</p>\n<p>The deposit helps prevent your rental from being interrupted by an unexpected bank authorization decline and ensures the final invoice can be settled. Once your rental ends, the deposit is released automatically. Depending on your bank, this can take a few days. SIXT has no control over that timeline — contact your bank or card issuer if you have questions about the release.</p>\n\n<p><strong>What is PSD2?</strong></p>\n<p>PSD2 (Payment Services Directive 2) is an EU regulation that requires two-step verification for online payments. Since 09/14/2019, a single password is no longer enough — you need two separate factors to confirm your identity, such as a password plus a fingerprint, or a PIN linked to your smartphone. Your bank decides which combination to use.</p>\n<p>When you pay on the SIXT website or in the SIXT App, your bank may add a quick verification step to confirm your identity. This is built directly into the checkout flow and only takes a moment.</p>\n<p>For more details, visit the <a rel=\"noopener noreferrer nofollow\" href=\"https://www.sixt.com/help-center/articles/payment-security/\">SIXT payment security page</a>.</p>\n\n<p><strong>Can I switch to invoice payment after my trip?</strong></p>\n<p>No — once a rental starts, SIXT bills the payment method already on file and can't switch to a different one. To update your payment method for future rentals:</p>\n<ol>\n  <li>Open the SIXT App.</li>\n  <li>Tap the profile icon in the top right corner.</li>\n  <li>Select \"Payment method.\"</li>\n  <li>Add a new method or remove an existing one.</li>\n</ol>\n\n<p>Still need help? Find our contact options below.</p>"}]},"categoryName":"Payment methods & invoice"}}